Rabona Casino - As retiradas dos jogadores estão atrasadas.

Good evening. I made two withdrawals at this casino of €100 and €140 on 18.10.2024 and 19.10.2024, and to this day, I haven't received anything. The winnings were earned normally without access to any bonus. Until now, I haven't received anything. In the past, I was able to make withdrawals without any issues at this casino. My account is verified. Can you help?

Thank you

Boa noite. Efetuei dois levantamentos neste casino de 100 e 140€ no dia 18.10.2024 e 19.10.2024 e até hoje não recebi nada. Os ganhos foram conquistados normalmente sem acesso a nenhum bónus. Até hoje nao recebi nada. No passado consegui fazer levantamentos sem qualquer problema neste casino. Tenho a conta validada. Podem ajudar?

Obrigado

Hello Knotz12345,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RabonaCasino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Good evening,

My account was verified as soon as I created it. I'm going to say maybe 4 months ago.

The last time I spoke to them was on 30.10.2024 and they said that everything is fine with the withdrawals but that they have a large influx of withdrawals making it take longer to withdraw. I'll let you know as soon as I do. But this conversation has been the same since 22.10.2024.

Thank you

Boa noite,

A minha conta está verificada assim que a criei. Vou dizer talvez há 4 meses.

A ultima vez que falei com eles foi dia 30.10.2024 e voltaram a dizer que está tudo bem com is levantamentos mas que estão com uma grande afluência de levantamentos fazendo com que demore mais a levantar. Assim que estiver sou informado. Mas esta conversa é a mesma desde dia 22.10.2024.

Obrigado

Good morning,

I have already received the amounts in my account.

Thank you

Bom dia,

Ja recebi os valores na conta.

Obrigado

Dear Knotz12345, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru