Rabona Casino - O jogador acredita que o seu pagamento foi atrasado.

Good day,

I have 3 pending withdrawals.

1: 500€

2: 499€

3: 488€

They've been in the payout process since October 5, 2025, and nothing's happened. When asked via live chat, they only get responses like: "Delays," "It's being processed," etc.

Best regards

Guten Tag,

ich habe 3 ausstehende Auszahlungen.

1: 500€

2: 499€

3: 488€

Seit dem 05.10.25 befinden sie sich in der Auszahlung und es passiert nichts. Auf Nachfrage im live Chat gibt es nur Aussagen wie: Verzögerungen, es wird bearbeitet usw.

Mit freundlichen Grüßen

Dear satyr1337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear satyr1337,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no I haven't received anything yet and there are no changes.

Hallo, nein ich habe noch nichts erhalten und es gibt auch keine Änderungen.

Dear satyr1337, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I received my first payout of €500. Now the next payouts are stuck again.

It's apparently a casino trick to leave each payout pending for several weeks. Well, anyone who continues to play there has only themselves to blame.

Ich habe die erste Auszahlung von 500€ erhalten. Jetzt hängen die nächsten Auszahlungen wieder fest.

es ist wohl eine Masche des Casinos jede Auszahlung mehrere Wochen hängen zu lassen. Naja wer dort weiter spielt ist selber schuld.

Dear satyr1337, could you please confirm whether you have completed the KYC process? Have you received any explanation from the casino for the delay? Thank you in advance for your cooperation.

Dear satyr1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear satyr1337,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila