Rabona Casino - O jogador afirma que o seu pagamento foi atrasado.

Withdrawals not happening. They are stalling endlessly.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

as expected, there is no progress in the withdrawal process. The live support is giving me the same generic excuse every day and I even sent a formal complaint in form of an email to their support and complaint email addresses. No answer there…

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please confirm how many withdrawals you currently have pending and what is the total amount you are trying to withdraw? Are you expecting just this one payout, or are there multiple withdrawals in progress?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi,

I have three withdrawals pending: €10 via Revolut (4 Aug 2025), €10 via Mastercard (4 Aug 2025), and €500 via Mastercard (6 Aug 2025).

All withdrawals are still "Under Review" despite Rabona’s promise of 1–3 business day processing.

My account shows "does not require verification", meaning all KYC requirements were completed during registration. No bonuses or wagering conditions are active.

I have contacted support every day since the deadline, but get the same generic replies. This delay is blocking me from accessing €520.

I am seeking urgent processing of all pending withdrawals and a guarantee this will not recur.

Dear player, could you please let me know if you’ve received any of the withdrawals yet? If not, are they still showing as pending in your account?

Hi, no progress whatsoever. None of the withdrawals have been processed yet. The other day the live support advised me to send an email to the "other" support, which I did, but only to get the same generic answer via email - "Sorry for delay, we are working on it".

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Rabona Casino representative to join this conversation.

Dear Rabona Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hi, I just received all the requested withdrawals. Please consider this case as successfully resolved. Thanks for all the help and assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Detector007,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka