Rabona Casino - O jogador ainda não recebeu os seus prémios.

I made a withdrawal of 500 euros on 02/04/2025 on the site "rabona500.com". I speak to the support but they keep telling me that everything is fine and that they have sent a reminder to the financial department and that these delays are due to too many requests. I understand everything but 13 days have passed since my withdrawal not 5/6. Now because of my pressing I think I can no longer even speak to the operators because the live chat is blocked and it does not open. I have also sent countless emails to which I have never received a response. I am starting to think that they will never reach me.

ho effettuato un prelievo di 500 euro il 02/04/2025 sul sito "rabona500.com". Parlo con l' assistenza ma continuano a dirmi che è tutto apposto e che hanno mandato un sollecito al dipartimento finanziario e che succede avere questi ritardi a causa di troppe richieste. Io capisco tutto ma sono passati 13 giorni dal mio prelievo non 5/6. Ora a causa credo del mio pressing non riesco più nemmeno a parlare con gli operatori perchè ho la live chat bloccata non mi si apre. Ho anche mandato innumerevoli mail a cui non ho mai ricevuto risposta. Sto iniziando a pensare che non mi arriveranno mai.

Dear CELPOL03,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi today it's officially been two weeks since my withdrawal and I still have no news of my withdrawal, please can you help me? Also because I repeat they blocked my chat and I can't contact them anymore

salve oggi sono ufficialmente passate due settimane dal mio prelievo e continuo a non avere alcuna notizia del mio prelievo, vi prego potete aiutarmi ? Anche perchè ripeto mi hanno bloccato la chat e non riesco più a contattarli

Dear CELPOL03,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not received any news, not even about the processing of the withdrawal, in fact I repeat I can still cancel it and they have blocked my live chat so I can't even talk to the support anymore. Can you help me in some way?

Non ho ricevuto alcuna notizia, nemmeno di elaborazione del prelievo, anzi ripeto posso ancora annullarlo e mi hanno bloccato la live chat quindi non posso nemmeno più parlare con l’assistenza. Potete aiutarmi in qualche modo?

Thank you very much, CELPOL03, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Regards,

Nick

Ok so I'm waiting here for a response from your colleague?

Ok quindi aspetto qui una risposta del suo collega ?

Hello CELPOL03,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Rabona,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

I still don't receive any responses or news about my withdrawal.

Io continuo a non ricevere risposte e notizie del mio prelievo.

I still haven't received anything, it's been more than three weeks now... please

continuo a non ricevere nulla ormai sono più di tre settimane … per favore

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

all solved ok

risolto tutto ok

Thank you, CELPOL03, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru