Rabona Casino - O jogador ainda não recebeu os seus prémios.

Good morning, I know it's been less than two weeks, but something like this isn't possible. I have two pending withdrawals from Rabona online casino. €500 each. The first was made on October 25, 2025. Today, I see this withdrawal after a week, but it's canceled, saying there was an error with a payment provider update. So, I made another withdrawal request. Regarding the other withdrawal made on November 1, 2025, I know it's still early. My concern is that I won't receive my winnings. I keep writing to Rabona customer service and their email address at supportrabona.com, but to no avail. They tell me that the withdrawals are being verified and processed correctly and are ready to be processed. However, I still haven't received a single cent of my winnings. I kindly ask for help with this issue.

buongiorno so che non sono passate due settimana però non è possibile una cosa del genere io ho due prelievi in sospeso su rabona casinò online. 500 euro l’uno il primo lo avevo effettuato in data 25/10/25 oggi vedo questo prelievo dopo una settimana che mi viene annullato dicendo che ci sia stato un errore per un aggiornamento del provider di pagamento, quindi ho effettuato un altra richiesta di prelievo. Per quanto riguarda l’altro prelievo effettuato in data 01/11/25 so che ancora è presto la mia preoccupazione è che non mi arrivino i soldi delle vincite . Scrivo continuamente al servizio clienti di rabona e alla loro e-mail supportrabona.com ma senza alcun risultato concreto mi dicono che i prelievi sono correttamente in fase di verifica ed elaborazione e quindi pronti per essere evasi ma io ancora non ho ricevuto neanche un centesimo di quei soldi da me vinti. Chiedo cortesemente aiuto per questa mia problematica

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Dear salvatoremaletta9999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning, thank you for your reply. I'm waiting, not that I'm not waiting, but it seems strange to me because my gaming account is in order. I was told that no verification is necessary, so I don't understand why I still haven't received my winnings. The first withdrawal was made on October 25, 2025, and was canceled due to an error with the payment provider, so they told me. So I made a new request on November 4, 2025, and then I have another pending withdrawal made on November 1, 2025. I've never had any problems with withdrawals on the Rabona Casino site, so I don't understand why it's taking so long this time. I also write to their support email and live chat, but they always give me more or less the same answer. I really don't know what to do anymore, and I'm very worried. Let me know, thanks.

Buongiorno grazie per aver risposto. Io sto aspettando non è che io non stia aspettando anzi, però mi sembra strano perché il mio conto gioco è tutto in regola non è necessaria alcuna verifica mi è stato detto e quindi non capisco come mai ancora io non abbia ricevuto le mie vincite. Il primo prelievo era stato effettuato in data 25/10/25 ed è stato annullato in seguito ad un errore del provider di pagamento così mi hanno detto. Quindi ho effettuato una nuova richiesta in data 04/11/25 e poi ho un altro prelievo in sospeso effettuato in data 01/11/25. Io non ho mai avuto problemi con i prelievi sul sito di rabona casinò quindi non capisco come mai questa volta ci stiano impiegando tutto questo tempo. Inoltre scrivo alla loro e-mail di supporto e in live chat ma mi rispondono bene o male sempre le stesse cose veramente non so più cosa devo fare e sono molto preoccupato. Fatemi sapere grazie

Today, my second withdrawal request was canceled, claiming it was due to a system error that didn't process the request correctly! This kind of work isn't possible. I'm asking you to do something, since you can contact them directly. They can't respond properly via chat, and they won't even take me into account via email. Thanks in advance!

Oggi mi è stata annullata la seconda richiesta di prelievo dicendomi che sia dovuta ad un errore del sistema che non ha preso in carico la richiesta correttamente! Non è possibile un lavoro del genere chiedo di fare qualcosa visto che voi riuscite a contattarli direttamente perché in chat non mi sanno rispondere correttamente e per e-mail non mi calcolano neanche. Grazie in anticipo!

Dear salvatoremaletta9999,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I still haven't received any money. I had to resubmit both withdrawal requests via bank transfer this time, so I'm still waiting. I made the new requests, one on November 4, 2025, and the other on November 6, 2025, to no avail. I'm starting to get worried and angry with this casino because I've never had any issues with withdrawals on their site. This time, I'm seeing two requests canceled in a short space of time, forcing me to make new ones. I'm asking you to kindly do something, since I can't do anything other than pester their live chat and email. But, as I repeat, they copy and paste my responses every time, and I still haven't received any winnings. The withdrawals are one for €500 and the other for €400. Please do something as soon as possible so I can receive my winnings. Thank you very much.

No ancora non ho ricevuto alcun denaro. Ho dovuto effettuare nuovamente tutte e due le richieste di prelievo tramite bonifico bancario questa volta quindi sto attendendo ancora. Senza alcun risultato le nuove richieste le ho effettuate una in data 04/11/25 e l’altra in data 06/11/25. Sto iniziando a preoccuparmi ed arrabbiarmi con questo casinò perché non ho mai riscontrato problemi con i prelievi sul loro sito. Questa volta mi vedo annullare due richieste nel giro di poco tempo e mi costringono a farne di nuove. Chiedo cortesemente a voi di fare qualcosa visto che io non posso fare niente se non assillare la loro chat live e la loro e-mail. Ma ripeto mi copiano ed incollano le risposte ogni volta e continuo a non ricevere alcuna vincita. I prelievi sono uno di 500 euro l’altro di 400. Fate per favore qualcosa al più presto di modo che io possa ricevere le vincite che mi spettano. Grazie mille

Good morning, I wanted to let you know that the first transfer I made on October 25, 2025, has arrived. It was canceled, and I made it on November 4, 2025. Now I have to wait for the second transfer of €400, which I made on November 6, 2025 for the second time. I hope this one reaches my account as soon as possible. Thank you very much.

Buongiorno volevo comunicare che il primo bonifico è arrivato lo avevo effettuato in data 25/10/25. Era stato annullato e lo avevo effettuato in data 04/11/25. Adesso devo attendere per il secondo bonifico di euro 400 il quale l’ho effettuato in data 06/11/25 per la seconda volta. Speriamo che anche questo possa raggiungere il mio conto corrente nel minor tempo possibile. Grazie mille

Dear player, thank you very much for the update. Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi Attila, I don't have a screenshot because I never screenshot chats and I deleted emails out of anger when they didn't respond in a more detailed and different way. I'm waiting for the second withdrawal of €400 made on November 6, 2025. I'll let you know if there's any updates regarding my withdrawal.

Ciao Attila non ho uno screenshot perché le chat non le screenshottavo mai e le e-mail le cancellavo per la rabbia quando non mi rispondevano in modo esaustivo e diverso. Sono in attesa del secondo prelievo di euro 400 effettuato in data 06/11/25 ti farò sapere per eventuali aggiornamenti in merito a questa questione del mio prelievo.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear salvatoremaletta9999,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila