Rabona Casino - O levantamento dos prémios dos jogadores está atrasado.

Good day,

I thought I'd turn to you.

I signed up with Rabona about two weeks ago and deposited €25 in the sports betting section and received a €25 bonus.

I have used the bonus several times and have now had €1190 for 8 days.

I requested this amount for payment on September 21, 2025.

After repeated contact with Rabona via email and chat, they repeatedly say there are currently delays due to high demand.

I feel so ripped off and would advise everyone not to sign up there. It's a complete rip-off.

I hope my case will be resolved nonetheless, and would be grateful for any help.

Guten Tag,

ich dachte ich wende mich mal an euch.

habe mich vor ca. 2 wochen bei rabona angemeldet und im Sportwetten sektor 25€ eingezahlt und 25€ Bonus erhalten.

den Bonus habe ich mehrfach umgesetzt und bin jetzt seit 8 Tagen bei 1190€.

Diese Summe habe ich am 21.9.25 zur Auszahlung angefordert.

Nach mehrfachen Kontakt mit Rabona via Email, Chat heißt es immer wieder es komme zu Verzögerungen momentan aufgrund der hohen Nachfrage.

Ich komme mir so verarscht vor, und würde jedem empfehlen sich dort nicht anzumelden. Reine abzocke.

hoffe mein Fall wird nichtsdestotrotz gelöst, wäre um jede Hilfe dankbar.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Okay, then I'll wait. Nothing will happen until then anyway, since my emails have been ignored for three days.

Alles klar dann warte ich ab. Es wird sich sowieso nichts tun bis dahin, da seit 3 Tagen meine Emails ignoriert werden.

Dear Barito094,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have received €340, but €850 is still outstanding and has not yet arrived in my account.

340€ habe ich erhalten, 850€ sind immernoch offen und noch nicht auf meinem Konto angekommen.

Dear player, when did you submit the request for the €850 that is still outstanding?

500 arrived, 350€ are still outstanding and are being ignored again via email. Both were requested on the same day, September 26th.

500 kamen an, 350€ sind immernoch offen und werde wieder ignoriert per Email. Beides wurde am gleichen Tag 26.9 angefordert.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Barito094,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika