Rabona Casino - O pedido de desistência do jogador foi atrasado e bloqueado.

Hello. I've been trying to withdraw my money from this casino for over a month. I have two pending withdrawals from April 3rd and 4th, 2026 (€470 and €480). I also have another €482 in my account balance, but I can't request a withdrawal because, about two weeks ago, without any explanation or communication, they blocked withdrawals from my account. After numerous complaints via live chat and email, and receiving no help whatsoever, I'm opening this complaint to get my money back. No one from the casino has given me any reason why they haven't paid me or why they blocked my deposits. They haven't even asked me to send any documentation. They have no intention of returning my money.

Hola. Llevo mas de un mes para intentar retirar mi dinero de este casino. Tengo 2 retiros pendientes de los dias 3 y 4 de Abril de 2026 (470€ y 480€). Ademas tengo pendientes otros 482€ en el saldo de mi cuenta pero no puedo solicitar retiro de los mismos, ya que hace unas dos semanas sin ningun motivo ni comunicación me bloquearon los retiros en mi cuenta. Tras numerosas quejas a traves del chat en vivo y también por email y no recibir ningun tipo de ayuda procedo a abrir esta queja para que me devuelvan el dinero. Nadie del casino me ha dado ninguna razon de por qué no me han pagado mi dinero ni de por qué me han bloqueado los depósitos. Tampoco me han pedido que envíe ninguna documentacion. No tienen ninguna intención de devolverme mi dinero.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello! I will now answer the questions asked.

-Have you made any successful withdrawals before? Yes, I made several withdrawals in 2025; the last successful withdrawal was at the end of December.

-Could you confirm that you have passed the KYC verification? I haven't completed KYC verification. My account verification section indicates that account verification is not required. Furthermore, no one from the casino has contacted me to request this verification.

-Did you accumulate your winnings with or without an active bonus? I haven't used any bonus.

I await your reply. Regards

Hola! Procedo a responder a las preguntas formuladas.

-¿Has realizado algún retiro exitoso anteriormente? Sí, realicé varios retiros en 2025, a finales de diciembre fue el ultimo retiro exitoso.

-¿Podría confirmar que ha superado la verificación KYC? No he realizado verificación KYC, en mi cuenta en el apartado de verificación refleja que no es necesario verificar la cuenta. Asimismo nadie del casino ha contactado conmigo para pedirme dicha verificación.

-¿Has acumulado tus ganancias con o sin un bono activo? No he utilizado ningun bono.

Espero vuestra respuesta. Saludos

Dear MrPila8789, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you in advance for your reply.

Best regards,

Attila

Hello. I will now answer your questions again.

-Could you tell us how long it took for your last successful withdrawal to be processed? Normally, all the withdrawals I've made in recent months took between 5-7 days.

-What payment method did you choose to withdraw your winnings? Was it the same one you used previously?

For the two withdrawals I have pending, I chose cryptocurrency. Previously, all withdrawals were by card, until I withdrew all my money from the betting site. A few weeks later,

I re-entered, this time using cryptocurrencies, and after months when I wanted to withdraw, I encountered this problem of not getting paid.

-Could you please inform us about the current status of your withdrawal request? Does it appear as pending or processed in your casino account?

Both of my withdrawals are still listed as pending, a month and a half later. I also have a separate balance of €481 in my account, but I can't even request a withdrawal; that option is blocked.

I have attached photos of previous and current withdrawals from my account.

However, I would like, if possible, for you to contact the casino as soon as possible to begin resolving this issue. Regards

Hola. A continuación vuelvo a responder sus preguntas.

-¿Podría indicarnos cuánto tiempo tardó en procesarse su último retiro exitoso? Normalmente todos los retiros que he ido realizando meses atrás se efectuaban entre 5-7 días.

-¿Qué método de pago eligió para retirar sus ganancias? ¿Fue el mismo que utilizó anteriormente?

En los dos retiros que tengo pendientes elegí el retiro por criptomonedas. Anteriormente todos fueron por tarjeta, hasta que retiré todo mi dinero de la casa de apuestas. Unas semanas después,

volví a ingresar, esta vez por criptomonedas, y al cabo de meses en que ya quise retirar ha sido cuando me encuentro este problema de que no me pagan.

-¿Podría informarnos sobre el estado actual de su solicitud de retiro? ¿Aparece como pendiente o procesada en su cuenta de casino? 

Los dos retiros que tengo figuran como pendientes todavía, un mes y medio después. Además me quedan 481€ de saldo aparte en mi cuenta pero no me dejan siquiera solicitar un retiro, esa opción está bloqueada.

Adjunto fotografías de los retiros anteriores y los actuales en mi cuenta.

No obstante me gustaría, si es posible, que a la mayor brevedad se contacte con el casino para comenzar a resolver este proceso. Un saludo

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear MrPila8789,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Rabona Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Rabona Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority. Once there is any update we will inform you immediately.

Best regards,

Rabona Team

Hello everyone,

thank you, Rabona Casino, for the update.

I appreciate that the matter is being treated with high priority. However, the withdrawal has already been pending for some time, so I would kindly ask the casino to provide a more concrete update as soon as possible, including the current status of the request and, if available, an estimated timeframe for its completion.

Dear MrPila8789,

thank you for your patience. For now, we will need to wait for the casino's next update regarding the progress of your withdrawal.

I will await further information from the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We truly appreciate your patience.

We would like to inform you that the account was successfully verified, and all the balance was paid.

Best regards,

Rabona Team

Hello everyone,

thank you for the update, Rabona Casino.

Dear MrPila8789,

according to the casino, your account has now been successfully verified and the full balance has been paid out.

Could you please confirm whether you have received the funds and whether the issue has now been fully resolved from your perspective?

I will wait for your confirmation before proceeding further.

Dear MrPila8789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the delay. The problem has indeed been resolved. Thank you for your help, because without it I sincerely doubt I would have been paid.

Greetings

Disculpen por la demora. Efectivamente finalmente se resolvió el problema. Gracias por su ayuda porque sin ella dudo sinceramente que me hubiesen pagado.

Saludos

Dear MrPila8789,

I'm glad to hear that your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Samuel

Casino Guru