Rabona Casino - Os ganhos do jogador são atrasados e cancelados.

After requesting withdrawals and not processing them, Rabona cancels them without warning or saying why. Customer service just says the same old thing. Nonsensical excuses, like they have a lot of people withdrawing, that it is being processed, etc... All of that is a lie.

It is impossible to withdraw my winnings. I have never used a bonus.

Después de solitar retiros y no procesarlos, Rabona los anula sin aviso ni decir el porqué. En atencion al cliente se limitan a decir lo de siempre. Excusas sin sentido, como que tienen muchos retiros de gente, que se esta procesando, etc... Todo eso es mentira.

Es imposible de retirar mis ganancias. No he usado bono nunca.

Dear User98182272,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification?

Are you choosing the same payment method for your withdrawal as you used for depositing?

Have you tried selecting a different payment method after your withdrawal was canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have tried several withdrawal methods and yet they cancel it on their own, and then you do the same thing again, and they cancel it again.

My account, no verification required.

He intentado varios metodos de retiro y sin embargo me lo anulan solo, y vuelves a hacer lo mismo, y vuelven a anularlo.

Mi cuenta, no es necesaria verificación.

We don't know anything yet?? This is frustrating

No sabemos nada aún?? Esto es desesperante

Thank you very much, User98182272, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear User98182272, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Rabona Casino representative to join this conversation. 

Dear Rabona Casino, could you please provide more information about this case? 

Looking forward to your reply.

All my retreats cancelled. It's a shame

Todos mis retiros cancelados. Es una vergüenza

Dear all,

Thank you for reaching out!

Please be informed that we sent an email to Katarina, to explain the matter.

We are looking forward to hearing back from you.

Best regards,

Rabona team

Dear Rabona Casino, 

thank you for your email.

Dear User98182272, 

in light of new information, could you kindly provide a bank account statement detailing your transaction history, specifically regarding deposits made to this casino? Please send it to katarina.d@casino.guru

Hi Katarina. You already have it in your email. It is sensitive information, be careful with it.

Thank you

Hola Katarina. Ya lo tienes en el mail. Es información sensible, cuidado con ello.

Gracias

Dear User98182272, 

thank you for your email, I have followed up with the response.

It's still the same, cancelling all my withdrawals. It's frustrating.

Sigue todo igual, anulando todos mis retiros. Es frustrante

Absolutely nothing?

Absolutamente nada?

Dear User98182272, 

I have just sent you another email.

I look forward to your response.

I have already answered you. Thanks.

Ya te he contestado. Gracias

Dear User98182272, 

thanks for your email, i have followed up with an answer.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.