RANT Casino - O levantamento dos prémios dos jogadores está atrasado.

Hi! I have a withdrawal problem with Rant Casino.

I made some small deposits and i won 3000 euros , they asked for verification and after a few hours i got a mail that said that everything was approved.

I asked the costumer service how long i have to wait for my withdrawal and they said 48 hours.

From the verification approval until now i have waited 53 hours and nothing still

I have contacted them several times but they come up with excuses all the time, i asked to talk with someone from the finance department but they said that i cant speak to somebody there.

I did not use bonuses at all just my own money.

Regards Mia

Dear miagritz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Dominika and thank you for your response.

I'm trying to stay calm but have never experienced this before with other casinos, at Rant Casino as soon as a verification is complete they request more documents, why not request everything at once?

They keep extending the time despite approved verifications of address, ID card, payment card, bank details.

Hope it gets resolved in a few days.

Kind regards,

Mia

Hej Dominika och tack för ditt svar.

Jag försöker vara lugn men har aldrig upplevt drtta tidigare med andra casinon, på Rant Casino så fort en verifiering är klar begär dom in mer dokument, varför inte begära allt på en gång?

De förlänger tiden hela tiden trots godkända verifieringar av adress, id kort, betalkort, bankuppgifter.

Hoppas det löser sig om några dagar.

Med vänlig hälsning

Mia

Hi again!

I want to make an update, i talked with the support again and told them that i have contacted you, after 5 minutes they approved the withdrawal and the money came roday so i am really happy!

Thank you very much!

Regards Mia

Dear miagritz,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru