RANT Casino - Os ganhos do jogador em jogos promocionais foram anulados.

I deposited € 40. With the bonus € 80.

After about 2 hours of play, I had fulfilled the bonus conditions and wanted to deposit € 324.

During this time I accidentally played 4x for € 6!

No profit was made there.

The casino now did not pay out the winnings:

1.11. You may not place any wagers that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is € 5 / $ 5 (or currency equivalent) per bet / spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are always aware of the maximum bonus bet size. For cases where wagers are deemed to have exceeded the maximum bonus bet size, an account may be reviewed and the bonus funds confiscated in the process.

After the email traffic, the casino made it very clear to me that I would not see my money.

Absolute mess! In other casinos there is not even the possibility to exceed the 5 € limit. What kind of *** casino is that ?!

Ich habe 40€ eingezahlt. Mit dem Bonus 80€.

Nach ca. 2 Stunden Spielzeit hatte ich die Bonusbedingungen erfüllt und wollte 324€ einzahlen.

Während dieser Zeit habe ich ausversehen 4x auf 6€ gespielt!

Da wurde kein Gewinn erzielt.

Das Casino zahlte nun den Gewinn nicht aus:

1.11. You may not place any wagers that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is €5 / $5 (or currency equivalent) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are always aware of the maximum bonus bet size. For cases where wagers are deemed to have exceeded the maximum bonus bet size, an account may be reviewed and the bonus funds confiscated in the process.

Nach dem Emailverkehr machte mir das Casino deutlich klar, dass ich mein Geld nicht sehen werde.

Absolute Schweinerei! In anderen Casinos gibt es nicht mal die Möglichkeit die 5€ Grenze zu überschreiten. Was ist das für ein *** Casino?!

Dear Nusch99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs and I found the term you and the casino are referring to:

"1.11. You may not place any wagers that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is €5 / $5 (or currency equivalent) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are always aware of the maximum bonus bet size. For cases where wagers are deemed to have exceeded the maximum bonus bet size, an account may be reviewed and the bonus funds confiscated in the process."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, even though your winnings from those bets were low, you still won, and there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Kristina

Unfortunately, after reviewing all the available information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.