Realz Casino - A desistência do jogador está atrasada.

My withdrawal of €500 has not been processed. I've read in other forums that Realz Casino sometimes refuses to pay out to people for weeks or even months, without any apparent reason. They keep giving me new "reasons for the delay." Please help me! (I can't change my location here.)

Die Auszahlung von mir im Wert von 500€ wird nicht ausgezahlt. Ich habe in anderen Foren schon gelesen, dass Realz Casino bei manchen Leuten gar nicht auszahlt und es über mehrere Wochen/Monate so geht, obwohl es keine Gründe gibt. Es werden immer neue "Verzögerungsgründe" genannt. Bitte helfen Sie mir! (Ich kann mein Standort hier nicht ändern)

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When did you request the payout of your winnings? Would you be able to share a screenshot of your pending payout as evidence to support your complaint? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear CrossedKiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru