Realz Casino - Jogador solicita encerramento da conta devido ao vício em jogos de azar.

Hello,

My account at this casino was not closed despite multiple requests, due to my gambling addiction.

Chat support stated that this request must be made via email.

In contrast, I received more and more advertising and emails from a "VIP manager" who wanted to persuade me to continue playing (and succeeded).

Which led to me losing more and more money there.

I want the casino to ban me and reimburse me for the losses I've incurred since my first request to be banned due to gambling addiction.

Greeting

Hallo,

Mein Konto bei diesem Casino wurde auch nach mehrfachem Wunsch nicht geschlossen, Aufgrund meiner Spielsucht.

Der Chat Support meine diese Anfrage muss zwingend per Mail erfolgen.

Ich erhielt dagegen immer mehr Werbung und Mails von einem "VIP-Manager" der mich zum weiterpspielen bewegen wollte (und auch geschafft hat)

Was dazu geführt hat das ich immer mehr und mehr Geld dort verloren habe.

Ich möchte das das Casino mich sperrt und mir die Verluste seit meinem ersten Sperrwunsch wegen Spielsucht erstattet.

Gruss

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Dear Baron_von_Brenden,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@realz.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila