Realz Casino - Os pedidos de desistência dos jogadores estão atrasados.

I am writing to express my extreme dissatisfaction with the withdrawal process. I requested my first withdrawal on December 23rd, followed by subsequent requests on 24th and 25th December . Each withdrawal is for the amount of 2,000 PLN. Despite being promised that the funds would be paid out within 3 business days, I am still waiting for my money to this day. This delay is unacceptable.

Total amount pending: 6,000 PLN

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Dear Ravko666, thank you very much for submitting your complaint. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share any additional communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

I haven't made any withdrawals before. The casino's profile says my account is verified. The first withdrawal request was made on December 23, 2025, and they still won't tell me what the problem is.

Nie dokonywalem wczesniej żadnej wypłaty. Na profilu kasyna widnieje informacja, ze konto mam zweryfikowane prawidłowo. Zlecenie pierwszej wypłaty jest z dnia 23.12.2025 i do dzis nie chcą mi udzielić informacji w czym jest problem

Dear Ravko666,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear Ravko666,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Realz Casino to join this conversation and assist in addressing the complaint.

Dear Realz Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.