RioBet Casino - O jogador acredita que o seu pagamento foi atrasado.

Some withdrawals get the balance instantly, others take more than 24 hours. I'm worried about my money in this house, it's not giving me confidence, I don't have the courage to play in this house anymore, I just want my money that is pending withdrawal

Alguns saques entram o saldo na hora, já outros demoram mais de 24 horas. Estou preocupado com meu dinheiro dentro dessa casa, não está me passando confiança, não tenho coragem de jogar mais nessa casa, apenas quero meu dinheiro que está pendente de retirada

Dear pauloaugustonicolodi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Withdrawals are processed and returned 48 hours later for reimbursement, which is why I'm complaining that they don't happen! This house is unreliable

Os saques são processados e 48 horas depois retornam para reembolso, por isso estou reclamando que eles não acontecem! Essa casa não é confiável

Hello, dear player. We are very sorry that your withdrawal is delayed. Operation 25508200350 is still being verified by the payment system. Our support writes to them every day and asks to speed up the process.

Здравствуйте, уважаемый игрок. Нам очень жаль, что ваш вывод задерживается. Операция 25508200350 пока ещё находится на проверке у платёжной системы. Наша поддержка пишет им каждый день и просит ускорить процесс.

Resolved, thanks for the support! I've made another withdrawal which is being processed, if it doesn't happen I'll be opening a withdrawal complaint again!

Resolvido, obrigado pelo apoio! Fiz mais um saque onde se encontra em processamento, caso não aconteça eu estarei novamente abrindo reclamação de saque!

I made a deposit transaction code 25508200350 in the amount of 299 which was not credited so a protocol was opened via chat 5 days ago which has not yet been dealt with,

Today (10/03/25) I made another deposit transaction code 25623165363 in the amount of 500 reais which was also not processed and not returned to my bank account,

Fiz um depósito cód transação 25508200350 no valor de 299 na qual não foi creditado sendo assim foi aberto um protocolo via chat a 5 dias atrás que ainda não foi tratado,

Na data de hoje (10/03/25) fiz outro depósito cód transação 25623165363 no valor de 500 reais que também não foi processado e nem devolvido a minha conta bancária,

Another withdrawal of 15,000 pending processing, transaction 25625661430.

Not to mention the deposits that haven't been credited yet, I'm giving up on this house, I'm going to formalize it with the attorney general's office if it isn't resolved in 24 hours.

Outro saque de 15 mil pendente de processamento, transação 25625661430.

Sem contar os depósitos que não foram creditados ainda, desisto dessa casa, vou formalizar junto a procuradoria geral da união caso não seja resolvido em 24 horas.

Dear player, we have requested more detailed information about your transactions:

25623165363 – deposit credited;

25508200350 – no response from the payment system yet;

25625661430 – the payment was cancelled and the funds were returned to the account.

We recommend dividing a large sum into several parts and withdrawing in smaller amounts. Because large amounts often get stuck.

Уважаемый игрок, мы запросили более подробную информацию о ваших операциях:

25623165363 – депозит зачислен;

25508200350 – пока нет ответа от платёжной системы;

25625661430 – выплата была отменена и средства были возвращены на аккаунт.

Рекомендуем разделить крупную сумму на несколько частей и выводить меньшими суммами. Потому что крупные суммы часто застревают.

There is no way to make several transactions, this platform takes a long time to process the withdrawal, the transaction 25647073242 was made this morning with a much lower amount, due to the delay in processing the amounts are accumulating!

I need help to release the withdrawal!

Não tem como fazer em várias transações, essa plataforma demora muito para processar o saque, a transação 25647073242 foi feita na data de hoje pela manhã com valor bem inferior, devido a demora no processamento os montantes vão se acumulando!

Preciso de ajuda para liberar o saque!

The 24-hour deadline has passed for transaction #25647073242 and now they're telling me to cancel the withdrawal and redo it for a smaller amount. I'm doing that, but I'm going to start spreading negative information on the web and file a complaint with the regulatory body for bookmakers in our country. I'm tired of waiting. I'm even going to put the guru in the publications, at the Casino nobody does anything!

I'VE JUST MADE 4 NEW LOW-VALUE TRANSACTIONS

#25671828751

#25671471514

#25670475585

#25669674245

I LOOK FORWARD TO HEARING FROM YOU!

Prazo de 24 horas estourado da transação #25647073242 e agora estão me orientando a cancelar o saque e refazer valor menor, pois bem estou fazendo isso porém vou começar a divulgar orientações negativas na rede e formalizar a denuncia ao órgão regulador das casas de aposta do nosso país. Cansei de esperar. Inclusive vou colocar o guru nas publicações, no Casino ninguém faz nada!

ACABO DE FAZER 4 NOVAS TRANSAÇÕES DE VALORES BAIXOS

#25671828751

#25671471514

#25670475585

#25669674245

AGUARDO EXCLARECIMENTOS!

I've been trying to make withdrawals since 03/09/25. The system doesn't process my withdrawals, I made several attempts as instructed by the casino chat, finally they asked me to cancel the previous withdrawals and redo withdrawals in smaller amounts, I ended up making 5 withdrawal transactions being them;

#25671828751

#25671471514

#25670475585

#25669674245

#25673317608

They end up not being processed within the period stipulated by the bookmaker which is 24 hours, after 24 hours I contact the chat informing them of the problem and they say that I must wait indefinitely, that they don't know how to do it and that I must wait.

How serious is this bookmaker? I started playing at the house because of the good reputation reported by the guru, I see no other way out but to denounce both companies!

Estou tentando fazer saques desde o dia 09/03/25. O sistema não processar meus saques, fiz várias tentativas conforme orientação do chat do cassino, por fim pediram para eu cancelar os saques anteriores e refazer saques em valores menores, acabei fazendo 5 transações de saque sendo elas;

#25671828751

#25671471514

#25670475585

#25669674245

#25673317608

Elas acabam não sendo processadas no prazo estipulado pela casa de aposta que é 24 horas, após as 24 horas eu faço contato com o chat informando o problema e eles falam que eu devo aguardar por tempo indeterminado, que não sabem como fazer e que devo aguardar.

Qual seriedade passa essa casa de aposta dessa forma? Comecei a jogar na casa por conta da boa reputação informada pelo guru, não vejo outra saída a não ser denunciar as duas empresas!

Just as I came here to complain and offend the casino, I'm here to redeem myself!

Today I started to receive my withdrawals, I received 25% of the balance, but I'm happy because it proves that the house is serious.

I'm going to wait for the rest of the withdrawals to be credited and I'll let you know how it went. I still have 7 pending transactions, 7 because I was instructed to make withdrawals of lower amounts, some of which are more than 24 hours old. I'm not complaining here but thanking you for paying out part of my money, I'm still waiting for the following transactions to be completed;

#25686660284

#25686658047

#25686654967

#25686652075

#25686446270

#25671471514 this one over 24 hours old

#25670475585 this one over 24 hours old

Da mesma forma que eu vim aqui reclamar e ofender o cassino, estou vindo para me redimir!

Hoje comecei a receber os meus saques, recebi 25% do saldo, mas estou feliz pois já prova que a casa é séria.

Vou aguardar os demais saques serem creditados e venho contar como foi, tenho 7 transações pendentes ainda, são 7 pois fui orientado a fazer saques de valores mais baixos, algumas com mais de 24 horas. Não estou aqui reclamando e sim agradecendo por terem pago parte do meu dinheiro, aguardo ainda a conclusão das seguintes transações;

#25686660284

#25686658047

#25686654967

#25686652075

#25686446270

#25671471514 essa com mais de 24 horas

#25670475585 essa com mais de 24 horas

Dear pauloaugustonicolodi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Honestly, nothing works properly at Rio bet!

Before I had a problem with withdrawals, now I have a problem with deposits, I have five deposits that have not been credited and they take more than 3 days to resolve.

With regard to withdrawals, it was a battle to get some of them out, but I can't complain!

I'm going to wait for my deposits to be credited and make the withdrawal after that I would close my account with this casino, we have much better bookmakers on the market today!

Sinceramente, nada funciona direito na Rio bet!

Antes eu estava com problema nas retiradas, agora estou com problema nos depósitos, tenho cinco depósitos que não foram creditados e levam mais de 3 dias para ser resolvidos.

Com relação às retiradas foi uma batalha ter conseguido tirar parte, mas não posso reclamar!

Vou aguardar o crédito dos meus depósitos e fazer o saque após isso encerraria minha conta junto a esta casa de cassino, temos casas de apostas muito melhor no mercado atual!

I have 10 deposits pending, the bookmaker opens tickets that don't resolve anything and take days to resolve, THEY ARE LITERALLY STEALING FROM THE CUSTOMERS, AND THE GUY IS ACCOUNTABLE WITH IT!

Estou com 10 depósitos pendentes, a casa de aposta abre chamados (ticket) que não resolvem de nada e levam dias para resolver, ESTÃO LITERALMENTE ROUBANDO OS CLIENTES, E O GURU É CONIVENTE COM ISSO !

I have 10 deposits being stolen by the Casino, they won't pay me!

Estou com 10 depósitos sendo roubados pelo Casino, não me pagam!

Hello, dear player. According to the information from the payout department, after you started to bet smaller amounts for withdrawal, everything returned to normal. At the moment, everything has been withdrawn and there are no payments in progress.

We see that you have several pending deposits made through the same payment system. Unfortunately, the speed of crediting does not depend only on us. Our technical support specialists are in touch with the payment system every day and do everything possible to ensure that your transactions are credited safely. Thank you for staying with us. We will be happy to get back to you with good news.

P.S. Colleagues recommend that, if possible, you pay attention to alternative replenishment options, namely cryptocurrency, since according to statistics, this method has much fewer delays.

Здравствуйте, уважаемый игрок. По информации от отдела выплат, после того как вы начали ставить на вывод суммы поменьше, всё нормализовалось. На данный момент всё выведено и нет выплат в работе.

Мы видим, что у вас есть несколько зависших депозитов, сделанных через одну и ту же платёжную систему. К сожалению, скорость зачисления не зависит только от нас. Наши специалисты из технической поддержки ежедневно на связи с платёжной системой и делают всё возможное, чтобы ваши транзакции благополучно зачислились. Спасибо, что остаётесь с нами. Мы будем рады вернуться к вам с хорошими новостями.

P.S. Коллеги рекомендуют по возможности обратить внимание на альтернативные варианты пополнения, а именно криптовалюту, так как по статистике у этого метода задержки намного реже.

Dear pauloaugustonicolodi,

Could you please why did you deposit 10 times if non of the previous one has arrived?

Keep in mind that making so many deposits in such short time may cause the delay as well.

I would hardly advise not to deposit anymore until the previous ones hit your account.

Regards,

Nick

I ended up depositing because I was in the middle of a game, I made the deposits to have a balance in the bank to continue playing, I currently have 9 deposits pending credit in the bank, 1 of these deposits the house finalized as paid but it was not! The outstanding deposits total approximately 5 thousand reais

Acabei depositando pois estava em meio a um jogo, fiz os depósitos para ter saldo na banca para continuar jogando, estou atualmente com 9 depósitos pendentes de crédito na banca, 1 desses depósitos a casa finalizou como pago porém não foi! Os depósitos pendentes Totaliza em aproximadamente 5 mil reais

Dear pauloaugustonicolodi,

Please ensure that you forward all payment receipts to the casino so they can locate the uncredited balance for you.

Kindly note that this process may take up to a month to be fully handled by the casino.

Let us know if there are any updates.

Regards,

Nick

A month in possession of my money? Kkkkkkk. FRAUDULENT HOUSE, GURU TOO! YOU DON'T EVEN HAVE TO ANSWER ME ANYMORE, THANKS SO FAR, NOW I'M STRAIGHT WITH THE FEDERAL COMPTROLLER'S OFFICE, I'M GOING TO BRING THIS HOUSE DOWN

Um mês em posse do meu dinheiro? Kkkkkkk. CASA FRAUDULENTA MESMO, GURU TAMBÉM! NEM PRECISEM MAIS ME RESPONDER, OBRIGADO ATE AQUI, AGORA ESTOU DIRETO COM A CONTROLADORIA DA UNIAO, VOU DERRUBAR ESSA CASA

Dear pauloaugustonicolodi,

It is a standard procedure - you can read hundreds of similar cases in various casinos.

If you are not satisfied with basic procedures, there is hardly anything we can do for you.

We will be now closing the complaint as per your request.

Additionally, any further threats towards casino.guru will lead to a permanent ban of your account.

Best regards,

Nick