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i wanted to withdraw my deposit cuz i cant play any games. then they said i have to wager my deposit 3 times.

ITs reallly bitcoin but i couldnt enter here. please help

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Dear willofgo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, dear player. We've updated your question. The deposit was made in cryptocurrency (ETH). According to the project rules, any deposit is subject to mandatory wagering with a 3x wagering requirement. This is not a bonus requirement and applies to all players under the AML policy.

The wagering requirement for the deposit has currently been met. According to the regulations, the next step before withdrawing funds is completing standard account verification. Until this is completed, withdrawals are temporarily unavailable.

After successful verification, withdrawals will be available as usual. There are no grounds for withholding funds or denying payouts. If you encounter any difficulties with verification, we recommend contacting support – they will guide you through the necessary steps.

Здравствуйте, уважаемый игрок. По вашему вопросу уточнили информацию. Депозит был внесён в криптовалюте (ETH). В соответствии с правилами проекта, любой депозит подлежит обязательному отыгрышу с вейджером x3. Данное условие не является бонусным и применяется ко всем игрокам в рамках AML-политики.

На текущий момент условие отыгрыша по депозиту выполнено. В соответствии с регламентом, следующим этапом перед выводом средств является прохождение стандартной верификации аккаунта. До её завершения выплаты временно недоступны.

После успешного прохождения верификации вывод средств будет доступен в обычном порядке. Оснований для удержания средств или отказа в выплате нет. Если у вас возникнут сложности с прохождением верификации, рекомендуем обратиться в службу поддержки – специалисты подскажут, какие шаги необходимо выполнить.

Dear willofgo, please be advised that the wagering of deposits is a part of standard AML procedures.

Could you please confirm whether you are facing any other issues with your withdrawal?

Best regards,

Attila G.

Dear willofgo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru