RoboCat Casino - O jogador ainda não recebeu os seus prémios.

Hello,

I'm waiting for my payouts again

25.09 over 500 euros

26.09 over 300 euros

01.10 over 500 euros

I can't withdraw another 500 because I've reached the withdrawal limit???!

I stick to this limit of 500 a day.

Please help me

Hallo,

Ich warte mal wieder auf meine Auszahlungen

25.09 über 500 euro

26.09 über 300 euro

01.10 über 500 euro

weitere 500 kann ich gar nicht auszahlen da Auszahlunglimit erreicht???!

dabei halte ich diese Grenze von 500 am Tag ein.

bitte helfen sie mir

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Unfortunately, I cannot upload my payout screenshots.

Leider kann ich meine Screenshots der Auszahlungen nicht hochladen.

I have my own story with the casino: the first payouts took five weeks. The last few have always taken a few days, and now it's stalled again.

ich habe meine Geschichte mit dem Casino: die ersten Auszahlungen dauerten 5 Wochen. Die letzten immer wenige Tage, nun stockt es wieder.

Dear Romi1503,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Romi1503,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika