RoboCat Casino - O jogador está enfrentando dificuldades para fechar sua conta.

I requested closure of my account. After I was asked the reasoning I initially did not say due to gambling addiction I said I would like a break from gambling but my account was still not closed . Once I realized it was still

Open after gambling more I requested an account closure and stated I had a gambling addiction and still my account was not closed. In my opinion this site takes advantage of unresponsive gamblers by making closing of the account very difficult resulting in further losses .

Dear Chloe123,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with RoboCat Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Is your account still open and fully accessible?
• Have you also submitted your self-exclusion request through the live chat feature?
• Could you please describe what does the disputed amount represent in this case?Could you please clarify if this amount represents deposits made after your self-exclusion request, losses incurred during gameplay, or a combination of both?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Chloe123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru