Roby Casino - A retirada do jogador está atrasada.

I've been asking for the money for two days and they're telling me what I read here to all the players who have had the same thing happen to them. It leaves me from one day to the next and no steps have been taken with the withdrawal, only that I wait for 500 euros. Please help me solve the problem.

Llevo dos días pidiendo el dinero y me están diciendo lo que leo por aquí a todos los jugadores que le han pasado lo mismo me deja de un día para otra y ningún paso echo con el retiro solo que espere espere por 500 euros porfavor ayudarme solucionar la problema

Dear Cristianalin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, thank you for your attention. I'm still in the same boat. They tell me I have to wait, and the process is the same, not one step forward. It's a scam, it's obvious. Please help me.

Hola gracias por atender sigo en la misma me dicen que hay que esperar y el proceso está en la misma situación ni un paso palante es una estafa se nota ya porfavor ayudarme

Thank you for your reply, Cristianalin. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hello, if I don't get paid in two weeks, can you arrange for me to get paid in some way?

Hola en caso que en dos semanas no me pagan vosotros podéis arreglar de alguna forma que me paque ?

Hello, I'm writing again, please intervene in some way. I spent 350 euros and now I ask for my money. It's my money to return it to me. They are fooling me. I swear they continually tell me the same thing, the same thing that the department tries and works so that my withdrawal is effective as quickly as possible, but nothing, nothing, nothing. It's the same for two days, 100 messages, the same response, they laugh at me. I have my things, I need this money. I risk 350 euros. If I lost it, I would find my way, but I earned a little and they don't pay me. Please, please, please, they are fooling me.

Hola os escribo de nuevo porfavor intervenir de alguna forma me gaste 350 euros y ahorra pido mi dinero ,es mi dinero para devolverme lo me están vacilando lo juro me ponen continuamente lo mismo lo mismo que el departamento intenta y trabaja para que mi retiro sea efectivo lo más rápido posible pero nada nada nada está en la misma de dos días 100 mensajes la misma respuesta se rien de mi yo tengo mis cosas necesito este dinero yo arriesgo 350 euros ,si lo perdí me buscava la vida ,pero gane un poco y no me pagan porfavor porfavor porfavor me están vacilando

Hello, sorry for so many messages, but I ask you to help me. It's been 3 days and nothing. The process is the same as 3 days ago. The answers are the same. It's clear that they don't want to pay me. It's a scam. The same answers, nothing has changed. Please, please help me in some way so that I can pay. Thank you and excuse me.

Hola disculpa por tantos mensajes pero os pido que me ayudais ya el 3 día y nada el proceso está como hace 3 días la respuestas las mismas ya se ve claramente que no me quieren pagar es una estafa un vasilo la mismas respuestas nada cambiado porfavor porfavor ayudarme de alguna forma que me paque gracias y disculpe

Are you going to help me or not?

Me vais a ayudar o no

Please help me, 3 days have passed, from Sunday to Thursday and they continue with the same response. Today I went to the police to file a complaint and tomorrow I have to ask the bank for the statements with the transactions to this casino to continue with the claim. There is no solution with them. They continue putting the same thing. The department is working and no result. Please intervene.

Porfavor ayudarme ya han pasado los 3 días de domingo somos a jueves y siquen con la misma respuesta hoy he ido a la policía a poner denuncia y mañana tengo que pedir al banco los extractos con los movimientos a este casino para sequir con la reclamación con ellos no hay solución siquen poniendo lo mismo el departamiento está trabajando y ningún resultado porfavor intervenir

Hello, I'm writing to you again. Please intervene. There's no solution. I've written to you 100 times and the same response. They won't pay me my pension. Please help me.

Hola os escribo de nuevo porfavor intervenir no hay solución le escribo 100 veces y la misma respuesta no me pagan mi retiro porfavor ayudarme

Dear Cristianalin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cristianalin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina