Rolling Slots Casino - A retirada do jogador está atrasada e o saldo da conta está incorreto.

I played at Rolling Slots Casino using my own money (no bonuses). Before depositing, I contacted support to confirm that my account was verified and that I could withdraw without any issues. They told me that I could.

After winning approximately €4,000, the balance appeared correctly in my account. However, when I tried to withdraw, the system indicated that I had €0 available, but it appeared in my balance, allowing me to continue playing.

I don't want to play anymore until I see that it's not a scam.

I haven't received any clear explanation from support.

I'm asking for help getting the casino to return my real balance and allow me to withdraw it properly. I have screenshots and conversations to prove my case.

Jugué en Rolling Slots Casino usando dinero propio (sin bonos). Antes de depositar, consulté al soporte para confirmar que mi cuenta estaba verificada y que podría retirar sin problema. Me dijeron que sí.

Después de ganar aproximadamente 4.000 €, el saldo aparecía correctamente en mi cuenta. Sin embargo, al intentar hacer el retiro, el sistema indica que tengo 0 € disponibles pero aparece en mi saldo y puedo seguir jugando.

No quiero jugar más hasta que vea que no es una estafa.

No he recibido ninguna explicación clara por parte del soporte.

Pido ayuda para que el casino devuelva mi saldo real y me permita retirarlo como corresponde. Tengo capturas de pantalla y conversaciones que prueban mi caso.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolling Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify how much you deposited and how much you wagered overall?
• Could you please share the responses you received from support regarding the issue?
• Share the chat transcript or emails exchanged with me at tomas@casino.guru
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Dear Kira123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru