Roobet Casino - A conta do jogador foi encerrada e os ganhos foram atrasados.

Roobet Scammed Me — $14,500 Stolen

Roobet has locked my account and refused to pay out my winnings of $14,500. Their support team has completely ignored me ever since — clearly because they don’t want to pay what they owe.

No casino should steal a player’s legitimate winnings or silence them when they ask for help. I will not stop spreading my story until Roobet takes responsibility and fixes what they’ve done.

I've been a loyal customer. wagered 2.2m on my account. i ran up some money to 14.5k. tried to withdraw, was "processing" for 8 days. i asked why... they told me to wait for verification, i said okay. and i was like, in good faith. ill do my kyc, done level 1 and 2, and then they asked for selfie + id + username + date picture. which i provided. than few days later. they tell me "we believe you dont own this account" which i do... now they locked my account, dont reply to emails. banned me off live support. this is outrageous. no one wants to help. all i want is my money, they can ban me, i dont care. aslong i get my payout.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements? Please make sure the sender and recipients are identifiable. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear henryvwhite,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas