Royal Vegas Casino - Os ganhos dos jogadores estão sendo retidos.

When Royal Vegas processes a chargeback on your winnings, it occurs without your authorization, leaving you feeling frustrated and unsupported."

"They never reached out to ask me for confirmation from my bank regarding unauthorized chargebacks; instead, they simply took my winnings and assumed they were correct without giving me the opportunity to prove otherwise. When my withdrawal left my online account, I thought everything was resolved, but I was mistaken. After a week of waiting, I contacted them and was met with disappointing news. When I explained that I hadn't initiated any chargebacks, I requested the dates so that I could obtain confirmation from my bank. I was told it would take 24 hours to get that information, but I'm not convinced anyone will actually reach out to me. I need assistance because I know I never initiated any chargebacks."

"They refused to provide me with the dates in question, which is crucial since that was the entire reason for withholding my winnings. I can confirm any necessary dates from my bank. I urgently need someone to advocate for me because I feel they may overlook their responsibilities and refuse to pay

I can provide screen shot for the above information. I did op in to get a copy of the transcript it was blank when I open it. I have got screen shots I have other 5 screen shots to upload but I have max out tne amount allowed

Dear y7tzrtp7rk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

Have you contacted your bank and inquired about the alleged chargeback transactions?

Were any of your deposits returned to your bank account?

Could you please share a more detailed timeline of events?

When have you deposited?

When have you requested a withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear y7tzrtp7rk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of y7tzrtp7rk. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

Message from the player:

I contacted my bank, and they confirmed that all payments made to Royal Vegas were processed successfully. I reached out to the casino and requested the dates of these alleged chargebacks so I can provide proof; however, they have not yet given me this information. I have also attached documentation showing the payments made to the online casino during the time of my winnings, which confirms I can only send 5 attachments but can provide the rest if needed

Dear y7tzrtp7rk,

• Could you please provide a more detailed timeline of key events?
• If you have any documents you wish to submit, you can post screenshots here or send the information to my email at tomas@casino.guru

On the 18 march I withdrew $450 from the casino. On the 21 March I contacted customer support online and was told there were chargebacks on my acct and the withdrawal was used to cover it.

I asked for dates so I could prove this did not happen, payment method I used was apple pay.

I was told that someone from operations team will get back to me with the dates once I sent an email.

No one has replied to my email.

i will send you via email customer chats , my email sent to operational team, payment history from my casino acct as well as my bank statement for this time to prove all payments went out and there was no charge backs.

Thanks for your reply.

I haven't received any emails from you regarding the issue. Have you sent any communication to my email at tomas@casino.guru?

Please let me know.

Dear y7tzrtp7rk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru