Royal77 Casino - A conta do jogador está bloqueada e os fundos estão inacessíveis.

I played with an 8,000 bonus. It asked me to level up. I deposited 30,000, but they blocked me from playing on the platform and are now asking for another 50,000 to withdraw, but the platform is blocked and I can't even play with the 30,000 I deposited.

Jugué con un bono de 8mil. Me pidió que pase de nivel. Cargue 30 mil me bloquearon la plataforma para jugar y me pide 50 mil mas para poder retirar dicen pero tengo bloqueada la plataforma ni los 30mil q deposite me deja jugar.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear elmisio,

Thank you very much for submitting this complaint. I am sorry to hear about the problem you've been facing.

A reputable casino will never ask a player to deposit additional fees to process a withdrawal. While it’s true that players may be asked to make a verification deposit when cashing out from a free bonus, the case with Royal77 Casino is quite different.

Moreover, requesting a fee to speed up the payout process is a tactic often used by scam platforms. You should always be cautious if a casino requests suspicious or unnecessary fees for processing your payment. You can read more about scam casinos in our article here: 

Scam Casinos and the Practices They Use

We strongly advise you to cease all interactions with this casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your payment accounts and monitor them for suspicious activity.

Please let me know if there is anything else I can assist you with. Thank you in advance for your cooperation.

Best regards,

Kristina

Dear elmisio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru