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I wish there was a negative option. I shouldn’t even get them one star. I actually deposit the money on this platform and they’re continuing to say that I got some jackpot that needs to come off my winnings but I’ve had these winnings for over a year I don’t want $1000. I’ve been trying to withdraw it and they’ve said I tried to do the check and also they didn’t do the check anymore but the way they look on there now they do the check again then I tried to do the bitcoin oh they don’t do that either now they said the wire transfer so I did the wire transfer or they said my bank account didn’t have enough activity in it and went on and on then I just let it sit and wait wait, wait, wait wait. so then I tried to withdraw $688 that didn’t work out because I don’t have activity in my account so then I waited and waited and then I got it down to 188. I just try to withdraw it we did a week pending withdrawal through bitcoin because I have that option again now for some reason weird then they come back to tell me after I contact customer support. Ask him how much longer my withdrawal now they’re saying I have a bonus match deposit and I have to take away the bonus money which is $165. I did $188 withdraw what $10 get the hell out of here with that and it was no match bonus when I was trying to withdraw 688 or 900 or 1000 it’s just not enough activity in my bank account now I gotta take a bonus. Every excuse in the book not to pay you they don’t wanna give you a dollar they wanna take your money instantly but it takes them freaking I couldn’t even get it over a year 100 and I got my $1200 when he’s down to 188 and they still don’t want to give it to me this platform needs to be shut the hell down it is a scam their cheats and their POS’s!!!!!!

Dear paulshawn197575,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that the current balance in your account is $188?

Could you please specify if you accumulated your winnings with or without a bonus?

Do your withdrawal requests get canceled due to issues with verification of your documents and payment methods, or due to rules connected to a bonus you activated and played with?

When was the last time you requested a withdrawal from this casino?

Are there currently any pending withdrawal requests in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear paulshawn197575,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.