SG Casino - A desistência do jogador está atrasada.

To date, despite more than 30 days having passed, the withdrawal request has not been credited.

Ad oggi, nonostante sia passato più di 30 giorni, non è stato fatto l’accredito della richiesta di prelievo

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Dear Geniax,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra