Skycrown Casino - A desistência do jogador foi adiada por meses.

I originally requested 6000 withdrawal in November 2025, I contacted them nearly every day for months chasing it up and kept getting told it is in processing, one staff person suggested that I break it down to smaller amounts and maybe that would be quicker so I did that on 26 Jan 2026 into 4 amou ts of 1500 and still nothing different. Everything I contact they tell me its processing and if any issues they will contact me via email, but nothing is happening. Just frustrating as I have urgent bills to pay for my disabled son and need my money asap. Is there anything you can do to help me please?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response and for looking into this matter.

To answer your questions:

• I have not made any successful withdrawals from SkyCrown Casino in the past.

• I have completed the KYC verification process and submitted all requested identification documents. My account has been fully verified.

• My winnings were not accumulated using a bonus.

My withdrawal has been pending for several months without resolution. I have contacted the casino multiple times via live chat and/or email, and I have either received generic responses or no meaningful explanation for the delay.

This prolonged delay is causing significant distress. I am simply requesting payment of my legitimate winnings.

I will send screenshots of my communication with the casino and proof of my verified status for your review.

Thank you for assisting with this complaint. I look forward to your help in resolving this matter.

Kind regards,

Helen

Dear Hellsibubs001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Hellsibubs001,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Skycrown Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hi Lucia.

Skycrown have yet again cancelled my withdrawal requests.

I have attached the emails to an email that I've just sent to you on lucia.s@casino.guru.

Helen

Dear Hellsibubs001and Casino Guru Team,

Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify the situation regarding the player’s withdrawal requests.

Please note that the initial withdrawal attempts using the card method required verification of the player’s bank card, which was successfully completed as part of our standard security procedures.

After the card was verified, a withdrawal to the same method was processed; however, the transaction was unsuccessful due to technical issues, and the funds were returned to the player’s balance. Another attempt was also unsuccessful for the same reason, so the player was advised to use alternative withdrawal methods.

Later, the player submitted a withdrawal request via bank transfer; however, the banking details entered did not match the information shown in the previously uploaded bank statement. In line with our security procedures, withdrawal details must match the verified document, so the request had to be canceled.

To proceed, the player may either submit a bank statement that matches the details entered in the withdrawal request or request the withdrawal using the previously verified banking details.

Alternatively, the player may choose to withdraw via MiFinity, in which case the selected e-wallet will need to be verified before the withdrawal can be processed.

If you need any assistance or further clarification, our support team is always available at support@skycrown.com.

Best regards,

Skycrown Casino Team

Hello Lucia,

Thank you for your assistance with this case.

SkyCrown mentioned that the bank details entered for the withdrawal did not match the previously uploaded bank statement used for verification. As several documents were submitted during the verification process, I am not certain which specific statement was approved.

Could the casino please confirm which bank statement or account details were verified so that I can ensure the withdrawal request matches those exact details?

Once I have this confirmation, I will immediately submit the withdrawal again using the correct verified information.

Thank you again for your help in resolving this matter.

Kind regards,

Helen

Hi Lucia

I received correspondence from skycrown they are now asking me to cancel my withdrawal and break it up into smaller anounts.

Dear Skycrown Casino Representative,

Thank you for your recent update on this matter.

It appears there may be some confusion on the player's part regarding the approved bank statement. I would greatly appreciate it if you could confirm which bank statement or account details were verified on your end. Specifically, could you please provide the bank account number associated with the document that was approved during the verification process?

Thank you in advance for your assistance. I look forward to your clarification so we can proceed accordingly.

Dear Hellsibubs001 and Casino Guru Team,

Thank you for your continued patience and for staying in touch with us. We genuinely value your cooperation throughout this process.

We are pleased to inform you that the player has successfully verified their account, and there should be no issues with the new withdrawals, which were initiated correctly and with the verified bank details provided. 

Additionally, we would like to note that withdrawals are currently being processed in accordance with our Terms and Conditions and are undergoing thorough verification, and therefore should be approved by us in the near future.

If you have any further questions or would like additional information about the withdrawal process, our support team will be happy to assist you.

Thank you for your understanding and cooperation.

Best regards,

Skycrown Casino Team

Dear Skycrown Casino representative,

thank you very much for the update. I will leave this complaint open until Hellsibubs001 confirms her withdrawals have been paid out.

Dear casino Guru Team

I cant thank you enough. I finally received the first of four withdrawals today $1500. Now I will wait for the remaining 3 x $1500.

Skycrown requested that I breakup the withdrawal amount into smaller amounts again.

Nethertheless with your help it seems to be a successful outcome so far.

I will endeavour to keep you updated if and when the remaining withdrawals arrive. Most sincerely grateful.

Kindest regards

Hellsibubs001

Hello Hellsibubs001,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.

Dear Hellsibubs001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru

We’ve reopened this complaint at the request of Hellsibubs001. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

However, the player has since informed us that they have received their funds. Therefore, we have marked the complaint as resolved.