Skycrown Casino - O levantamento dos prémios dos jogadores está atrasado.

My withdrawal of the 14th of Feb 2026 is still pending, I've been informed since the 19th that it is being processed, which is untrue.

I've been playing here for years, but in the past 4 months this issue is ongoing, I've recalled more than $1400 pending withdrawal transactions, due to not wanting to keep on depositing money when the withdrawals are not paid out. But this is enticement and now becoming extremely annoying.

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Dear Fedup,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Fedup,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi there,

No, my issue has not been resolved, instead I received this email

On Fri, 27 Feb 2026, 1:24 am support@skycrown.com, <support@skycrown.com> wrote:

Dear

Hope you are doing well.

To ensure smooth and timely processing of your payouts, we kindly ask that your withdrawals be divided into smaller amounts.

Please submit your withdrawal requests in multiple transactions, ensuring that each individual transaction does not exceed 500 AUD.

Following this guideline will help avoid potential delays and allow our payment team to process your requests more efficiently.

We appreciate your cooperation and understanding.

Regards,

I did as requested, but my withdrawals are all still pending.

Dear Fedup, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I have sent you all the email proof of my communication with the casino.

No payment received yet. Still being promised its being processed.

Please check your email.

Dear Fedup,

Thank you for your update and for sending the communication with the casino.

However, to properly evaluate your complaint and proceed with the investigation, I kindly ask you to also answer the questions I previously posted in this complaint thread. These details are necessary for us to fully understand the situation and determine the next steps.

Could you please confirm the following:

• Have you made any successful withdrawals from this casino in the past?
• Has your account successfully passed the KYC verification?
• Were your winnings accumulated with or without an active bonus?
• Were the winnings obtained from casino games or sports betting?

Once we have this information, we will be able to assess your case more accurately and decide how to proceed.

Thank you in advance for your cooperation.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fedup,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla