Slots of Vegas Casino - A retirada do jogador foi adiada.

I won 10k I requested all of the withdrawals on June 16th. They have all been approved but I have not seen any of the funds. I read that if I had withdrawn from a casino before it would be faster. That has not been the case.

Please assist as I requested these funds 6/19 it is now 7/31

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Have you contacted customer support to ask about the reason for the delay in processing your payments? If so, when exactly and what was their reply?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Yes to all and I have received successful payments from them before

they keep saying that they can’t guarantee a timeframe for the 3rd party payment provider but 2 months is excessive

I don’t know why it states that the issue is resolved. It is not resolved, and I do not have any of the funds in my account.

It’s been a few days can someone please respond

Could you please forward me all the communication between you and the casino customer support regarding the delay in processing your payments at veronika.f@casino.guru? Thank you for your patience and cooperation.

It’s in the chat function not by email so I can’t send it

I just need someone to reach out to the casino and see what is taking so long, please

They don’t save the chats. I will try to screenshot one tonight though.

This is from July 28th

Emailed you - please respond

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you britterlynne for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slots of Vegas Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Thank you !!!!

Greetings all,

I can see that there was a huge delay with our 3rd party payment provider on bank wire transfer britterlynne, but that payment should have arrived on the 8th of August (marked delivered in the system). Can you please confirm delivery on those funds please?

I have gone ahead and sent the next payment in line directly to our payouts department for disbursal to the 3rd party payment providers (once again bank wire transfer), hopefully we see some movement on that shortly. 3-10 business days is standard on delivery but as we have seen before (in previous similar situations together britterlynne) it can take longer depending on the 3rd party payment provider. I will (once again) humbly suggest that depositing and playing with Bitcoin (or other crypto currencies accepted in the casino) can result in MUCH faster payout times as withdrawals would qualify for Bitcoin withdrawal, using Coindraw (which is an automated system) in many cases it can even be paid out in hours... But I digress. 🙂

Best wishes,

Nick and Slots of Vegas

Thank you very much for the update Nick.

Dear britterlynne, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

If you can help me understand how to turn bitcoin into actual dollars I can get in my bank account Nick … I will do it 😆 you have my info

I received 1 on the 8th but I won 10k so I’m just looking for the rest 🙂

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear britterlynne,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter