Slots of Vegas Casino - As retiradas dos jogadores estão atrasadas.

Hi!

I have several withdrawals that have not come into my account yet

3 for 2500

and one for 1250

please help !

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Yes

yes

yes but this amount is after I met all requirements and includes the bonus amount deduction

can you ask nick with slots of Vegas to help on this ticket and the one I have open for raging bull

Hello?

Thank you for your reply, britterlynne. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes, I have contacted the casino many times they basically said to wait. It’s been well over the specified time.

$5,550 looks like the total owed to me based on these transactions

Nothing yet

Thank you very much, britterlynne, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello britterlynne,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slots of Vegas Casino representative to join this conversation and participate in resolving this complaint.

Dear Slots of Vegas Casino,

Could you comment on this?

Thank you in advance for providing the information.

Greetings all,

I had a look and I can see that all outstanding payments have been paid out to our 3rd party by the casino. These are bank wire transfers and can often take some time on delivery depending entirely on the capacity of the 3rd party and their ability to deliver. I would really recommend beginning to utilize Bitcoin for deposit and withdrawal britterlynne. We have worked through several complaints together, many of which would have been simplified or even entirely unnecessary if you were using Coindraw if available or standard Bitcoin which is in most cases delivered within minutes of payout by the casino. I know your aversion to crypto however it really is better and as the political landscape changes within the United States the financial landscape can change rapidly as well.

Just a comment, at this point regarding the complaint, it is only patience and the funds should arrive in your account britterlynne.

Best wishes,

Nick and Slots of Vegas

Dear Slots of Vegas Casino,

Thank you for your response and the information you have provided.

Hello britterlynne,

Did you manage to receive the funds from the casino?

I'll be awaiting your reply.

no I have not received

Hello britterlynne,

Please, be aware that the withdrawal can take several days.

Could you update us once you receive the funds from the casino in your account?

I'll be awaiting your reply.

This was approved in Feb 😕

Hopefully soon but nothing yet

Hello britterlynne,

Did you manage to receive the funds from the casino?

I'll be awaiting your reply.

No, I have still not received any funds

Hello britterlynne,

Do you have any news regarding the withdrawal?

I'll be awaiting your reply.

Still no deposits

It has been a very long time

Dear Slots of Vegas Casino,

Could you state why the player hasn't received the funds yet? Two weeks have passed, and the player should have already received the funds.

I'll be awaiting your reply.

It doesn’t sound like there’s anything that they can do about it except wait. There’s no other escalation option once it is sent to the third-party.

Greetings all,

I can see that a transaction was marked as complete in our system as of today, could you please confirm delivery on payment britterlynne?

Best wishes,

Nick and Slots of Vegas

Yes sir !! Thank you !

Hello britterlynne,

Do I understand the situation correctly that you have received the payment?

I'll be awaiting your reply.

Dear britterlynne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru