Slottica Casino - O depósito do jogador foi atrasado.

Hello, I would like to inform you that I am a customer of this Slottica Casino, and on March 24, 2025 I made a deposit of 100 via PIX and received a bonus of 20 free spins on a specific slot. However, the deposit was not credited to my Casino account, I contacted Casino support but unfortunately they did not resolve anything. I have also contacted the bank I pay that works for the Casino, but they haven't sorted anything out either. How can I go about getting my money back? Thank you for your help!

Olá venho aqui por meio deste veículo de comunicação informar que sou cliente deste Casino Slottica, e no dia 24/03/2025 fiz um depósito de 100 via PIX ganhando um bônus de 20 rodadas grátis em uma determinada slot. No entanto o depósito não foi creditado na minha conta do Casino, entrei em contato com o suporte do Casino mais lamentavelmente não resolveram nada. E no entanto entrei em contato com banco que pagável que trabalha para o Casino mais também não resolveram nada. Como posso proceguir para ter meu ressarcimento do dinheiro que depositei neste Casino? Obrigado espero ter ajuda!

Dear jucinaldoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Do I understand correctly that the bank/payment provider has already started the investigation of the lost transaction?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear jucinaldoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.