Slotuna Casino - As retiradas dos jogadores estão atrasadas.

Good evening. Since January 8th, I have requested three withdrawals of 500 each, and as of today, they still haven't been processed! In the chat, they respond with automated messages and provide no details other than saying there are significant delays. This situation is unprecedented, and I have played at foreign casinos before without ever experiencing anything like this. Please do something because this really seems like a scam. Lastly, let me inform you that I have not violated any terms.

Καλησπέρα από τις 8.1 έχω ζητήσει 3 αναλήψεις των 500 όπου έως και σήμερα δεν έχουν γίνει ! Στο τσατ απαντάνε με αυτοματοποιημένα μηνύματα και δεν δίνουν καμία λεπτομέρεια πέρα από το ότι έχουν μεγάλες καθυστερήσεις . Είναι πρωτόγνωρο αυτό που συμβαίνει και έχω ξαναπαίξει σε ξένα καζίνο δεν έχει συμβεί ποτέ τίποτα παρόμοιο . Πραγματικά κάντε κάτι γιατί πραγματικά φαίνεται για σκαμ. Τέλος να ενημερώσω πως δεν έχω παραβεί κάποιον όρο .

Dear george243333,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, no, these are the first withdrawals at this casino. They haven't asked for verification and I haven't received anything yet to send. I've also asked and they haven't asked for anything. I had received the deposit bonus which was fully wagered but still after that it continued and some funds were played so I don't think it's an issue with the bonus. In their chats they mention delays due to a large volume of transactions but one says it will be completed the next day and one says soon. Thank you very much

Καλημέρα όχι είναι οι πρώτες αναλήψεις στο συγκεκριμένο καζίνο . Δεν έχουν ζητήσει επαλήθευση και δεν έχω λάβει ακόμα τίποτα για να στείλω έχω επίσης ρωτήσει και δεν έχουν ζητήσει κάτι . Είχα πάρει το μπόνους κατάθεσης το οποίο τζιραριστηκε ολόκληρο αλλά παρόλα αυτά μετά από αυτό συνεχίστηκε και παίχτηκαν κάποια κεφάλαια οπότε δεν θεωρώ πως είναι κάποιο θέμα σχετικά με το μπόνους . Στις συνομιλίες τους αναφέρουν για αργοπορίες λόγο μεγάλου όγκου συναλλαγών αλλά μια λένε ότι θα ολοκληρωθεί την επόμενη μέρα μια λένε σύντομα . Ευχαριστώ πολύ

Thank you for your reply, george243333. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear george243333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.