Slotuna Casino - O jogador ainda não recebeu os seus prémios.

We continue to expect the same for about a month to complete our takeover.

Συνεχεία το ίδιο αναμένουμε σχέδον μήνα για να ολοκληρωθεί η ανάληψη μας

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear alexis1985,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear alexis1985,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received the full amount!

Όχι δεν έχω λάβει ολόκληρο το ποσό !

I have received part! of the amount pending withdrawal from 21/05 I think

Έχω λάβει μέρος! του ποσού εκκρεμή ανάληψη από 21/05 νομίζω

Good evening today I received 1000 euros pending withdrawal from 19/05/

Καλησπέρα σήμερα έλαβα 1000 ευρώ εκκρεμή ανάληψη από 19/05/

Dear alexis1985,

Thank you for the update.

Could you please let us know whether there have been any further developments regarding your withdrawal since your last message? Have you received any additional payments, and if so, how much is still pending?

We would also appreciate an update on the current status of your withdrawal request and any recent communication you may have received from the casino.

Thank you in advance for your reply.

Karla

Good evening, pending withdrawal from 19/05/ €500, the remaining money has been credited, I hope that this will be included soon.......

Καλησπέρα εκκρεμή ανάληψη από 19/05/ 500€ τα υπόλοιπα χρήματα έχουν πιστωθεί, ελπίζω να μπουν και αυτά σύντομα.......

Dear alexis1985,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru

Dear alexis1985,

Thank you for your recent response. I understand that the remaining funds have been credited to your account. Could you please provide me with more details regarding the status of your current withdrawals?

Thank you for your assistance.

Sincerely,

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alexis1985,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla