Slotvibe Casino - O jogador ainda não recebeu os seus prémios.

I’m not receiving the withdrawal that was made over 10 days ago. I reached out through email and no response and the online chat bot keeps saying for me to repeat the question. There is no option other than to reverse the withdrawal.

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Dear Moodymold,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Moodymold,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdrawal has still yet to be confirmed. I tried emailing them, with no response and the chat bot still doesn’t give any information… really disappointed because this casino had high reviews

Dear Moodymold, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

This is my first time trying to make a withdrawal.

i have verified my account.

accumulated winnings without a bonus.

I used casino slot games.

There is no record of the emails because they have never sent me an email back. And the communication is the same everytime with the chat. I’ll add a screenshot.

Dear Moodymold,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Slotvibe Casino representative to join this conversation.

Dear Slotvibe Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is definitely disappointing, I trusted the rating on this website, from casino.guru . You would think you guys would only have reputable casinos attached to your business. Not going to lie, It damages my trust towards you guys…. I know casinos can be shady but they shouldn’t have a high rating if it’s taking over a month to pay out, that is so predatory.

Dear Moodymold,

I’m sorry to hear that this situation has affected your trust in both the casino and our website. I completely understand your frustration, especially given the length of time you have been waiting for your withdrawal.

Please note that while our ratings are based on a wide range of factors and ongoing monitoring, issues can still arise at any casino, and we take such cases seriously. To help move your complaint forward, I have already contacted the casino outside of the public thread and requested their cooperation regarding your case.

At this stage, we are awaiting their response. As soon as we receive any update, I will inform you here in the complaint thread.

Thank you for your patience and understanding.

Thank you for your time! I do appreciate the efforts to help, truly🫶🏻

Dear Moodymold,

Thank you for your patience and kind words.

I just wanted to let you know that I am currently in contact with the casino regarding your case. As soon as I receive any update, I will share it here in the complaint thread.

Dear Moodymold,

Thank you for your patience.

I would like to provide you with a quick update regarding your complaint. I have been in contact with representatives associated with Slotvibe Casino, who informed me that the brand changed ownership several months ago.

At the moment, I am gathering additional information regarding the circumstances of this change and how it may affect your pending withdrawal.

Please note that a change of ownership does not automatically affect a player's right to receive legitimate winnings. I will keep you informed as soon as I receive any new information.

Thank you for your understanding.

Thank you for the update!

Dear Moodymold,

Thank you for your patience throughout this process.

Unfortunately, despite multiple attempts to obtain further information regarding your case, we have not received any additional response. The representatives who replied to us confirmed that they no longer own or operate Slotvibe Casino, and despite our follow-up questions regarding pending player balances and withdrawals, we have not received any clarification.

At this point, the casino website appears to be inactive, and we have no reliable contact with the party responsible for resolving outstanding player issues. As a result, we are unable to continue investigating the complaint or assist further in recovering your funds.

I sincerely apologize that we were not able to achieve a better outcome in this case. Due to the lack of cooperation and the apparent closure of the casino, we will now close the complaint as "unresolved". This will negatively affect the casino's rating on our website.

Should any relevant information come to light in the future, or if a representative of the casino contacts us with new details, the complaint can be reopened and reviewed again.

Thank you for your understanding, and I am sorry we could not be of more help in this situation.

Kind regards,

Barbora

Casino Guru