Snatch Casino - A retirada do jogador foi adiada e o acesso à conta foi bloqueado.

I've had winnings in my payout history since July 31, 2025. Paying out usually works well there, and my account is fully verified.

But now, after landing a big hit, I'm having problems. I've been waiting for days for a small payout, which only arrives after I've chatted or emailed with support.

I always got the same standard answers:

We have a lot to do; we're creating a priority ticket, the finance department is still checking, etc. It's all impossible. I can't access my account either, because the site hasn't been online since the weekend. This is very worrying. I hope you can help me.

Ich habe seit dem 31.07.2025 Gewinne im Auszahlungsverlauf stehen. Normalerweise klappt es gut mit auszahlen dort,mein Konto ist vollumfänglich verifiziert.

Aber jetzt nachdem ich einen big hit gelandet habe,gibt es Schwierigkeiten. Ich warte tagelang auf eine Mini-Auszahlung,welche aber auch erst dann kommt nachdem ich mit Support gechattet oder gemailt habe.

Darauf bekam ich immer die gleichen standartantworten:

Haben viel zutun,wir erstellen ein Prioritäten Ticket,die Finanzabteilung prüft noch etc. Unmöglich das ganze. Ich kann auch nicht auf meinen Account zugreifen da die Seite seit dem Wochenende nicht mehr online ist. Das besorgt mich sehr. Ich hoffe sie können mir helfen

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the payout?
• Have you saved a screenshot of your pending payout, or have you saved your interaction with casino support? Would you be able to provide it as evidence? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Eifelhexe,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas