Sol Casino - O depósito do jogador nunca foi creditado em sua conta.

Hi! I made a deposit using UI Noda Pay. So far everything has been fine with deposits and withdrawals.

I deposited €100 and it was not credited to my account.

It has already been booked from my account as a real-time transfer. The casino tells me it can take up to 3 working days, which I can't understand because all payments worked afterwards.

I deposited the money today and I always get a standard text. I have clarified myself with the payment service provider and the payment has already been confirmed.

Now I can't get into the site at all because of a server error.

After chatting I can't get into the site for hours.

Hallo! Ich habe eine Einzahlung getätigt per UI Noda Pay. Bisher war alles in Ordnung mit ein und Auszahlungen.

Ich habe 100€ eingezahlt und diese wurde meinem Konto nicht gutgeschrieben.

Es wurde von meinem Konto als Echtzeitüberweisung schon gebucht. Das Casino sagt zu mir es kann bis zu 3 Werktagen andauern was ich nicht nachvollziehen kann da alles Zahlungen danach funktioniert haben.

Das Geld habe ich heute eingezahlt und ich kriege immer ein Standardtext. Ich bin selbst mit dem Zahlungsdienstleister in Klärung gegangen und die Zahlung wurde bereits Bestätigt.

Nun komme ich überhaupt nicht mehr in die Seite rein wegen eines Server Fehlers.

Nach Chat Kontakt komme ich seit Stunden nicht mehr in die Seite rein.

Dear XAbruzzii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We usually recommend players to contact their payment provider in situations like this. Do I understand correctly that you have already done that?

If yes, please forward me any communication between you and your bank (a letter or email) in which the bank confirms that the deposit has been processed successfully. My email address is kristina.s@casino.guru.

Also, please forward me the deposit receipt.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Problem solved!

Problem gelöst!

Dear XAbruzzii,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru