SpellWin Casino - As retiradas dos jogadores estão atrasadas.

I am opening a public complaint because it is becoming increasingly difficult to receive from casinos, I requested a withdrawal of 3,000 BRL on 31/08, it is processed in the history of the site but I have not received it in my cryptocurrency wallet, taking advantage of this I have 2 more withdrawals requested on 05/09 one of 2,000 BR and 3,000 BRL, I would like you to help me.

Estou abrindo uma reclamação pública pois está ficando cada vez mais difícil receber dos casinos, solicitei um saque de 3.000 BRL no dia 31/08 consta processado no histórico do site mas eu não recebi na minha carteira de cripto moedas, aproveitando tenho mais 2 saques solicitado em 05/09 um de 2.000 BR e 3.000 BRL, gostaria que me ajudassem.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpellWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted the casino regarding the missing payout? What response have you received?
• Have you used the same wallet to withdraw your winnings each time?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ericleo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas