Spin247 Casino - As retiradas dos jogadores foram adiadas.

Hello, I would like to ask Casino Guru to contact this casino and help me with my withdrawals. I have been waiting for 10 days and my withdrawals have not been sent. I have 3x800€ pending.

Hei, pyytäisin Casino Gurua ottamaan kyseiseen kasinoon yhteyttä ja auttamaan minua nostojeni kanssa. Olen nyt odottanut 10 päivää eikä nostojani lähetetä. Minulla on 3x800€ pending tilassa.

Dear yannickjulie00,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please clarify whether you achieved your winnings with the help of a bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hello,

I did notice this. However, the casino has been rebranded to the Soft2Bet platform, so I thought if we could try to get in touch. I have not used bonuses, KYC is not required and I have played both at the casino and betting.

Hei,

Huomasin tämän kyllä. Kasino on kuitenkin uudelleen brändätty Soft2Bet alustalle, joten ajattelin jos voisimme yrittää ottaa yhteyttä. En ole käyttänyt bonuksia, KYC tä ei vaadita ja olen pelannut kasinolla ja vedonlyöntiä molempia.

Surely this isn't from you anyway?

Tämä ei varmaan muuten ole teiltä?

Thanks for your reply.

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Emails of Casino.Guru representatives end with @casino.guru

Hi, can we contact the casino? About two weeks have passed since the withdrawal requests

Hei, voimmeko ottaa yhteyttä kasinoon? Noin kaksi viikkoa on kulunut nosto pyynnöistä

Dear yannickjulie00,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Spin247 Casino representatives. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the Spin247 Casino team:

Dear all

Thank you for your patience.

We would kindly ask you to re open the case in order for us to resolve the issue

Kindly be informed that customer whole balance is almost completely paid out he currently have only 2 pending withdrawals which are in the final stages and should be processed as soon as possible.

Best Regards

Spin247 Casino Team

Dear player,

Could you please comment on the situation regarding your complaint?

Is the casino's explanation accurate?

Looking forward to your reply.

Dear yannickjulie00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru