Spin247 Casino - O jogador não recebeu seu saque.

Good day,

I made a profit in this casino that was also implemented. After wagering the bonus, € 80 was paid out. The casino then made a total of € 68.01 from this and noted this payout as `` Complete '' in my account. This has been the case for a week now, although this casino operates from Cyprus with an MGA and Curacao license and the money is still not in my bank account. Furthermore, the deadline for a "no deposit bonus" i.e. a bonus WITHOUT a deposit of 10-12 days has also expired. Unfortunately, I do not understand why the amount has still not been received in my bank account. I am also not aware of why this casino offers support if it does not answer at any time. I've attached a screenshot of the payout.

Guten Tag,

ich erspielte in diesem Casino einen gewinn der auch umgesetzt wurde. Nach dem Umsetzen des Bonusses waren 80€ in der Auszahlung. Das Casino hat dann daraus eine Summe von 68,01€ gemacht und diese Auszahlung als ''Abgeschlossen'' in meinem Konto vermerkt. Dies ist nunmehr seit einer Woche der Fall obwohl dieses Casino Zypern aus betrieben wird mit einer MGA und Curacao Lizenz wirbt ist das Geld immer noch nicht auf meinem Bankkonto. Desweiteren ist die Frist für einen ,,no Deposit Bonus'' sprich einen Bonus OHNE Einzahlung von 10-12 Tagen ebenfalls abgelaufen. Ich verstehe leider nicht, warum der Betrag immer noch nicht auf meinem Bankkonto eingegangen ist. Mir ist auch nicht bewusst weshalb dieses Casino einen support anbietet wenn dieser zu keinster Zeit antwortet. Einen Screenshot der Auszahlung habe ich beigefügt.

Dear dodo123,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you’ve made successful withdrawals before? Would you be so kind and advise if you have passed the KYC verification?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

Thank you very much for this really quick answer. So there was a small deposit of € 5 in this casino.

After that, a few days later I received this '' No Deposit Bonus ''. There was no payout before, this is the first.

KYC verification is completely completed by HooYu without any problems.

KYC verification was on 06/08/2021.

Best wishes

Domenik

Hallo,

vielen lieben Dank für diese wirklich schnelle Antwort. Also es gab eine kleine Einzahlung in Höhe von 5€ in diesem Casino.

Danach erhielt ich ein paar Tage später diesen ''No Deposit Bonus''. Eine Auszahlung gab es vorher nicht, dies ist die erste.

KYC-Verifizierung ist durch HooYu komplett abgeschlossen ohne Probleme.

KYC Verifizierung war am 08.06.2021.

Viele Grüße

Domenik

How do you proceed now?

LG

Wie wird denn nun weiter verfahren?

LG

there is no longer an answer here either

gibt es hier nun auch keine antwort mehr

?

strange

merkwürdig

Thank you very much dodo123 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Okay, what does that mean exactly?

Okay, und das bedeutet nun was genau?

Hello

hallo

do know what this site here helps for.... until now? NOthing...

Does the whole thing now bring something else

Bringt das ganze jetzt hier noch etwas

VERY Useless THAT WHOLE HERE

SEHR UNNÜTZ DAS GANZE HIER

money still not there

geld immer noch nicht da

Hello dodo,

I'm Nick and I'll be assistin you in your issue from now on. I want to apologize for a little longer waiting time as we are experiencing many complaints. I would like to ask Spin247 to join us and help us resolve the player's issue.

This casino is not so much into "answers" ... burying your head in the sand and avoiding a payout in hv 68 €, that is a really great talent here. It's a shame for the whole industry

Dieses Casino hat es nicht so sehr mit ,,Antworten''.... Kopf in den Sand stecken und sich vor einer Auszahlung in h v 68€ drücken, das ist hier ganz grosses Talent. Das ist eine Schande für die ganze Branche

Dear dodo,

Unfortunately as you can see the casino still did not respond to us. We are still trying to get in touch with them. However, if they will fail to provide answer within the next 7 days, the complaint will be closed as unresolved which may lead to casino's rating deduction.

Hi Dodo,

Sorry for the late reply, we wanted a clear answer from the payment provider before we got back to you. Due to an issue with the payment provider selected there was a slight discrepancy in withdrawal. The payment provider is looking into this and will have this issue fixed hopefully by the end of the month.

In the meantime, we would suggest for you to reverse your withdrawal and re-request via Bitcoin as this should avoid the issue above. We set the transaction back to pending so this is possible.

Please let us know if you have any issues with this.

Many thanks,

Spin247

Dear dodo,

Would you rather wait for the current payment method to be fixed or are you willing to withdraw through cryptocurrency to make it faster? Please let us know about your next step.

I would then try to withdraw using cryptocurrency. Since I am familiar with it 0 percent, I hope it works. Then get in touch.

Ich würde dann per Kryptowährung versuchen abzuheben. Da ich mich damit 0 Prozent auskenne, hoffe ich das es klappt. Melde mich dann wieder.

Dear Spin247,

Could I ask you to assist the player with his crypto withdrawal? - which currency/application to use.

I have now requested a withdrawal via bitcoin. This is now marked as pending. I hope for a quick settlement so that this case can finally be closed .....

Ich habe jetzt eine Auszahlung beantragt über bitcoin. Diese ist nun als ausstehend markiert. Ich hoffe auf eine nun schnelle Abwicklung, damit dieser Fall endlich geschlossen werden kann.....

According to Spin 247, payout should be made within 1 working day with Bitcoin, but has not yet happened.

Auszahlung soll laut Spin 247 binnen 1Werktags mit Bitcoin ausgezahlt werden, ist allerdings bis jetzt nicht passiert.

Payout according to spin247 completed but not in my wallet .... strangest casino ever and ever

Auszahlung laut spin247 abgeschlossen allerdings nicht in meinem wallet eingetroffen.... Merkwürdigstes casino ever ever and ever

This casino still hasn't paid out even though it's supposedly closed ....

Dieses Casino hat immer noch nicht ausgezahlt obwohl es angeblich abgeschlossen ist....

I would like to ask Spin247 to give us an explanation of the delayed payment as based on the player's respond, it should be now on his account.

I find it unbelievable how long a discussion has been going on here. After 30 days there was still no solution, let alone a payout. Why is such a casino even allowed to exist on the European market?

Ich finde es unfassbar, wie lange hier eine Disskusion geführt wird. Nach 30 Tagen immer noch keine Lösung geschweige denn eine Auszahlung. Wieso darf ein solches Casino überhaupt existieren auf dem europäischen Markt.

I would like to mention again that your help has not led to anything for a month and the timers are constantly being increased ... Which for me just shows how useless the whole thing is

Möchte nochmals erwähnen das auch ihre Mithilfe seit einem Monat zu nichts führt und die Timer hier ständig wieder erhöht werden... Was für mich einfach nur zeigt wie ünnütz das ganze hier ist

Hi Dodo123,

We can confirm payment has been made. Please can you confirm this from your side.

If needed we can provide proof of payment.

Many thanks

Spin247

Dear Dodo123,

Could you please confirm that the payment has arrived? Also, I would like to mention that every work takes time just like solving complaints and if you have issues using our website, which is helping you for free, then just simply don't use it. Thank you in advance for your respond.

Dear dodo,

We haven't hear from you in a while. Please note that if we won't get any answer from you within the next 7 days, the complaint will be rejected.

The complaint will be now rejected.