Spin247 Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, my three €500 withdrawals aren't being processed. Customer service keeps fobbling me off every day, telling me they'll forward it to the relevant department as a priority, or that I can see that the withdrawals are currently being processed.

Hallo meine Auszahlungen 3x500€ werden nicht bearbeitet. Ich werde jeden Tag vom Kundenservice vertröstet mit den Worten man leitet es als Prio an die Abteilung weiter oder auch dass sehen können dass die Auszahlungen gerade bearbeitet werden.

Dear Saaabii89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Saaabii89,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening,

Unfortunately, I still haven't received the payout. The last I heard from Saturday was that it was supposed to be processed tomorrow, Monday.

They told me it was marked as a top priority for Monday. Unfortunately, I keep getting the same answers in live chat and via email.

Guten Abend,

leider habe ich die Auszahlungen immer noch nicht erhalten. Der letzte Kenntnisstand von Samstag ist, dass es angeblich morgen also am Montag bearbeitet werden soll.

Sie sagten mir, dass es für Montag als höchste Priorität markiert sei. Leider bekommt man immer wieder die selben Antworten im LiveChat und auch per Email.

Is there any feedback yet?

Gibt es schon eine Rückmeldung?

Thank you Saaabii89 for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Saaabii89!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Hello, is there already an answer?

I have now received two partial amounts.

two times 500€ each, so a total of 1000€.

Now the last payout is still pending processing.

Hallo liegt bereits eine Antwort vor?

Ich habe nun zwei Teilbeträge erhalten.

jeweils zwei mal 500€ also insgesamt 1000€.

Nun steht die letzte Auszahlung weiterhin auf Bearbeitung.

Hi, good news!

The casino has not answered yet, but it is a good sign you received two out of three withdrawals! Even if the casino does not respond, I will leave the complaint opened until you receive the third, because it seem likely that you receive it. Please, let us know if that will happen!

Hello, was there any feedback?

Hallo gab es eine Rückmeldung?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Saaabii89,

We are sorry to hear about for your experience.   

We have forwarded your withdrawal request to the relevant team to check further and we would try our best to help you in this situation and provide you with an update at the earliest as possible. 

Thank you for being so patient with us! We really appreciate it.

Best regards, 

Spin247Casino team.

Hello, I just received an email stating that the payout has been completed. The last time I paid out, the money was in my account immediately, but unfortunately not this time! Let's wait three days. We'll see what happens next! Unfortunately, I fear it won't be good.

Hallo gerade habe ich eine email erhalten dass die Auszahlung abgeschlossen wurde. Bei der letzten Auszahlung war das Geld sofort auf meinem Konto diesmal leider nicht! Warten wir es mal 3 Tage. Mal sehen was noch kommt! Ich befürchte leider nichts Gutes.

Okay, let us give it some time.

Hello, Saaabii89!

Has there been any progress with your withdrawals?

Dear Saaabii89,

We would kindly like to inform you, that your last withdrawal was successfully complete on the 13. of May.

Best regards, 

Spin247Casino team.

Dear Saaabii89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Pavel
Casino.Guru