Spinanga Casino - A retirada do jogador está atrasada.

I requested a withdrawal of €450 on June 25, 2025. These are real-money gambling winnings. Unfortunately, I haven't seen any progress on the withdrawal processing to date. The support team insists on my patience. The chat agents are empathetic, and they occasionally acknowledge that it's indeed a long time. They repeatedly tell me the same thing: that the withdrawal will be processed soon. But three weeks is a long time these days, especially in cryptocurrency, where transactions are normally instantaneous.

I just requested another withdrawal of €362. I'm not willing to play at this casino with these deportable conditions of treatment towards me.

My account is fine, meaning I can log in normally. My account doesn't need KYC verification, which is confirmed via chat. In the past, I've had successful withdrawals that have lasted a maximum of five days, so my concern about these current withdrawals is still under review. It's crazy.

I hope you can help me in this case, thank you very much.

pdf annex: https://drive.google.com/file/d/1aYmCB7FhhNqva9XIi92ry95UF8_iBk37/view?usp=drive_link

Solicité un retiro de 450 € el 25 de junio de 2025,  son ganancias de apuestas de dinero real, lamentablemente no he visto ningún progreso en el procesamiento del retiro hasta la fecha. El equipo de soporte me insiste en que tenga paciencia, hay empatía por parte de los agentes del chat y reconocen en ocasiones que efectivamente es mucho tiempo, y me contestan repetitivamente lo mismo, que pronto se llevará a cabo el retiro,  pero tres semanas es mucho tiempo hoy en día, especialmente si es en criptomoneda, donde las transacciones en condiciones normales, son instantáneas.

Acabo de solicitar otro retiro de 362 €, no estoy dispuesto a jugar en este casino con estas condiciones deportables de trato hacia mí.

Mi cuenta está bien, es decir puedo ingresar normal, mi cuenta no necesita verificación KYC, el cual está corroborado por chat; en el pasado he tenido retiros exitosos que han durado máximo 5 días, por ende mi preocupación por estos retiros actuales, está en REVISIÓN aun, es un locura.

Espero que me puedan ayudar en este caso, muchas gracias.

anexo pdf: https://drive.google.com/file/d/1aYmCB7FhhNqva9XIi92ry95UF8_iBk37/view?usp=drive_link

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinanga Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 
• How long have you been a player at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Katarina

Withdrawals are pending, meaning the casino is still processing them, with no changes since the withdrawal request:

I have been playing at the casino since approximately February 2024:

Hola Katarina

los retiros están pendientes, es decir aún el casino los está procesando, sin ningún cambio desde la solicitud de retirada:

Llevo aproximadamente desde febrero de 2024 jugando en el casino:

Dear Katarina, thank you very much for your help. I know that filing a complaint puts casinos on the radar, allowing for fair treatment of users (of course, if the casinos care about being ranked well).

While Casino Guru recommends a maximum of two weeks before determining a withdrawal, there should be negative points for casinos that engage in these bad practices. This creates uncertainty and, to some extent, results in users not wanting to play at said casino.

As I mentioned in my complaint, cryptocurrency transactions are instant these days, and casinos can't justify absurd verifications, especially when there have already been successful withdrawals, as is my case.

Finally, and to reassure users who have similar complaints, I HAVE ALREADY RECEIVED THE WITHDRAWALS, and the complaint can be considered closed.

THANK YOU CASINO GURU!!!!

Estimada Katarina, muchas gracias por su ayuda, se que el hecho de poner la queja, pone en el radar a los casino y de este modo haya un trato justo con los usuarios (claro está, si a los casinos les importa estar bien "rankeados").

Si bien casino guru recomienda máximo 2 semanas, para determinar un retiro, debería haber puntos negativos para los casinos que realizan estas malas prácticas, esto genera incertidumbre y redunda de cierta manera en que los usuarios no quieran jugar en dicho casino.

Como lo dije en mi queja, hoy en día las transacciones a criptomonedas son inmediatas, los casinos no se pueden justificar en verificaciones absurdas, mas aun cuando ya han habido retiros exitosos, como es el caso mío.

Por ultimo y para un poco de tranquilidad a los usuarios que tienen quejas similares, YA HE RECIBIDO LOS RETIROS, se puede dar por terminada la queja.

GRACIAS CASINO GURÚ!!!!

Hello,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards,

Katarina

Casino.Guru