Spinanga Casino - A retirada do jogador foi adiada.

I made a withdrawal of 1500.00 on the 2nd, and the response is always the same: "be patient, it's in line." This casino is full of complaints from people who have not received their money yet it continues to operate freely. And no one does anything about it.

Fiz um saque de 1500.00 e desde o dia 02. A resposta é sempre a mesma tem que ter paciência está na fila. Esse Casino está cheio de reclamações de gente que não recebe e continua operando livremente. E ninguém faz nada.

Dear DRICA1972,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I'm going to wait and I know I'm going to be disappointed. One question: why are you giving this casino such high marks when there are so many complaints?

Vou aguardar e sei que vou me decepcionar. Uma pergunta porque vocês estão dando nota alta a esse Casino se tem tantas reclamações.

Dear DRICA1972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.