Spinanga Casino - As retiradas dos jogadores estão atrasadas.

Hello, I've had 3 "pending" withdrawals for several days, even though the website stated it would only take 1 to 3 business days... we are already on the 4th day and it seems like they are not paying, I feel cheated and I urgently need my winnings.

Can you help?

Hallo, ich hatte mehrere Tage lang 3 „ausstehende" Abhebungen, obwohl auf der Website angegeben wurde, dass es nur 1 bis 3 Werktage dauert ... wir sind bereits am 4. Tag und es sieht so aus, als würden sie nicht zahlen, ich fühle mich verarscht und brauche unbedingt mein Gewinn Geld

können sie helfen?

Dear dopekiddyy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

All right, then I'll wait

alles klar dann warte ich

Today is my fourth day and I still haven't heard from them... it's not normal that you have to wait that long. I won't wait 14 days. Please do something about it. I need the money as soon as possible

Heute ist mein vierter Tag , und immer noch nichts von denen gehört… das ist nicht normal das man so lange warten muss ich werde kein 14 Tage warten bitte tun sie etwas dagegen ich brauche das Geld so so schnell wie möglich

As mentioned before, here at Casino.Guru, we allocate a two-week timeframe to address delayed payment cases. We initiate contact with the casino only after this two-week period from the withdrawal request. It's essential to note that we refrain from reaching out to casinos prematurely, and the majority of cases are successfully resolved within this specified duration. To keep you in the loop, I'll set a timer for an additional 6 days, bringing us to the two-week mark since your withdrawal request. If there are no updates by then, we'll proceed to contact the casino on your behalf.

Dear dopekiddyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.