Spinanga Casino - O jogador acredita que o seu pagamento foi atrasado.

3 withdrawal requests have been submitted on September 16, 2025 of $750 each.

The casino policy indicates withdrawals should be processed within 3 business days. As of September 26, 2025, 8 business days following initial withdrawal attempts I have not received funds.

I have previously withdrawn from Spinanga Casino, and no KYC restrictions are on my account. I have previously had success by using CasinoGurus complaint function, and hoping you will again be of assistance with retrieving funds from the Casino.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi,

Following up on the complaint. As identified, it has been 14 days since the request was submitted and the casino has still not processed the withdrawal.

Please let me know if additional information is required

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you reached out to the casino to confirm whether any verification is required on your part?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

There is no pending account verification required on my end, verified via the casino site.

The bonus was a deposit match, which required wagering 30x the initial deposit. The terms and conditions of the bonus were met, and I was awarded the funds as agreed.

Historically, I have not had positive experiences reaching out to support as their responses are pre-generated indicating they are aware of the withdrawals, but they have no timeline on when withdrawals will be processed.

Hi Dominka,

Following up on the above.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spinanga Casino representative to join this conversation.

Dear Spinanga Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear InFrequentGambler,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka