Spinaro Casino - O jogador acredita que o seu pagamento foi atrasado.

I requested my first withdrawal on 25 October 2025 (€600).

The casino confirmed that everything was correct, and the withdrawal method (bank transfer) was approved. That payment was later processed successfully on Saturday.

After that, I made two more withdrawals (€600 and €450) using the same method and within the daily limit.

Support confirmed again that these were done correctly and stated that they would be processed within 3 business days.

However, after 5 business days, I was suddenly told that the withdrawal was "done incorrectly" and that I must cancel and resubmit it — even though I had followed their instructions exactly.

Now the casino claims the 3-day timeframe starts again because I cancelled it, which was only done at their request.

This delay is unfair and contradicts their own Terms and Conditions. My account is fully verified, and one withdrawal has already been successfully paid to the same bank account, so there is no reason for the delay.

I kindly ask Casino.Guru to help ensure that Spinaro processes my remaining withdrawals (€600 and €450) without further postponement.

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Dear AATUJ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AATUJ,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila