SpinBetter Casino - A desistência do jogador está atrasada devido a problemas técnicos.

I deposited funds into my SpinBetter account using Apple Pay. I played with the funds and successfully completed the required wagering/turnover requirements on my deposit.

When I attempted to withdraw my winnings, the system did not allow me to withdraw to my bank account because the deposit was made via card/Apple Pay. However, when trying to withdraw back to the card, the system constantly displays a technical error.

I contacted live support, and their only solution was for me to make a NEW deposit using a different payment method (such as a bank transfer), complete the wagering requirement on this NEW deposit, and only then attempt to withdraw.

I understand the need to verify a new payment method, but forcing a player to wager new funds because of a technical error on the casino's side is unfair and predatory. I have already fulfilled my turnover obligations. The casino support refuses to accommodate this.

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Dear Hanno,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawals.

About wagering the new deposits, this is a standard practice in the industry that players are expected to wager any real money deposit to comply with the Anti-Money Laundering rules.

In order to better understand your situation and assist you, please answer the following questions.

• What exact error message are you receiving when trying to withdraw your winnings using Apple Pay card? If possible, could you please post a screenshot of the error?
• Could you please let me know what the customer support say about withdrawals using Apple Pay? Is it not available for withdrawals temporarily or is it not available at all?
• Can you provide any screenshots of your communication with the live support?

Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hanno,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean