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It is with regret that I inform you that I have been waiting for four days for the verification of my account and the execution of a withdrawal of 600 złoty. Despite numerous requests, the status of my application remains in the waiting stage. I contact customer service daily, but I only receive responses that I must wait patiently. This situation is very frustrating for me, as I need these funds and have been waiting for their payout for several days. I am counting on swift intervention and resolution of this issue.

Z przykrością informuję, że od czterech dni oczekuję na weryfikację mojego konta oraz realizację wypłaty kwoty 600 złotych. Pomimo wielokrotnych próśb, status mojego wniosku nadal pozostaje w fazie oczekiwania. Codziennie kontaktuję się z obsługą klienta, jednak otrzymuję jedynie odpowiedzi, że muszę cierpliwie poczekać. Sytuacja ta jest dla mnie bardzo frustrująca, gdyż potrzebuję tych środków i czekam na ich wypłatę od kilku dni. Liczę na szybką interwencję i rozwiązanie tego problemu.

Dear kalinowskaaniela966,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is still not verified and the verification request has not been sent to me.

Moje konto nadal nie zostało zweryfikowane, a prośba o weryfikację nie została do mnie wysłana.

In response to your complaint, I would like to inform you that the problem has been resolved. I was required to be verified, which I did, and I received my money.

W odpowiedzi na skargę, chciałbym poinformować, że problem został rozwiązany. Wymagano ode mnie weryfikacji, którą podeszłam, i otrzymałam swoje pieniądze.

Dear kalinowskaaniela966,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru