SpinCity Casino - O pedido de saque do jogador está atrasado.

Hello, I've been waiting for a payout for 14 days. When I inquire, I always get the same answers: I should be patient, they're currently experiencing a very high volume of requests, etc. My account was successfully verified on July 6th, 2026. I don't know what to do anymore.

Best regards, Ines

Hallo, ich warte seit 14 Tagen auf eine Auszahlung. Bei Nachfragen kommen immer die gleichen Antworten, ich soll Geduld haben, das Anfrageaufkommen ist gerade sehr hoch usw. Mein Konto wurde erfolgreich am 06.07.26 verifiziert. Ich weiß nicht mehr weiter.

Viele Grüße, Ines

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Dear Ines2101,

Thank you very much for submitting your complaint. I am sorry to hear about the issues you have experienced with your withdrawal.

To help me better understand your case, could you please provide the following information?

When did you request your withdrawal?

Could you please share a screenshot of your pending withdrawal as it appears in your casino account?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without an active bonus?

Thank you in advance for your cooperation. I look forward to your reply.

Karla M.