Spinit Casino - A retirada do jogador está atrasada.

Did a withdrawl 14 days ago. Still no money. Same bullshit answer every time. What kind of site is this? It takes 3-5 days. Not 14

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When exactly did you request the withdrawal?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What to you mean? I have sent you an email with answers that you where asking for.

Is is anything I don’t have answered to?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Haha. Why are you transfer my complaint to her? Why can’t you do that when we have now talked for weeks?

Dear Oleforsberg,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinit Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the withdrawals have not been processed yet?

Thank you in advance for providing the information.

Hi. I have now been waiting 29 days for a small amount withdrawl. Every time I ask they say it’s delayed and it will be ok soon. They have said that for weeks. It’s just bullshit.

And why are they not responding? What kind of service is this? I am a loyal player to spinit and with a big network. I will never say something positive again

Dear Oleforsberg,

We would like to confirm that your withdrawal request was successfully processed yesterday, on 08/09. Depending on your payment provider, the funds should be credited to your account shortly.

We understand the delay has been inconvenient and thank you for your patience throughout this process.

Best regards,

Spinit Casino Team

Dear Spinit Casino, thank you very much for the good news.

Dear Oleforsberg, I truly understand that its very frustrating having no news what so ever, and I thank you for being so patient.

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear Oleforsberg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes. The withdrawl has come through. I appriciate that and hope the next time will go faster than this. 1 month is long to wait when spinit says 3-5 days.

Thanks for a good communication.

Dear Dear Oleforsberg,

We are pleased to confirm that your most recent withdrawal request was completed yesterday. The new request you submitted on the same day is still under processing, but our team is working to finalize it without unnecessary delay.

Thank you for your patience and understanding.

Best Regards,

Spinit Casino Team

Thank you Spinit Casino for an update.

Dear Oleforsberg,

I will keep the complaint opened until your funds arrive. Can you please keep me updated regarding your withdrawals? Thank you

Thanks. I got two of my withdrawls and one i still peending. Thanks.

Great!

Please keep me updated once it´s completed!

Thank you very much

Dear All,

We would like to inform you that the most recent withdrawal request submitted by the player on the 21st was successfully processed yesterday.

Currently, there are no pending withdrawal requests for this account.

Thank you for your attention.

Kind regards,

Spinit Casino Team

Thanks.

Dear Oleforsberg

I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.