Spinit Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello, I made a large win of €7,000 on Spinit3.com. I requested three withdrawals of €500 each, as this is the withdrawal limit. The first of the three withdrawals was requested on December 29, 2025, and as of January 6, 2026, I have not received anything. The terms and conditions state that withdrawals are processed within three business days of the request. Furthermore, support continues to give the same response: your withdrawals are being processed.

Salve, su questo sito Spinit3.com ho fatto una grossa vincita pari a 7000 euro. Ho richiesto 3 prelievi di 500 euro l'uno in quanto il limite per ogni prelievo è questo. Il primo dei 3 prelievi è stato richiesto in data 29/12/2025 e ad oggi 06/01/2026 non ho ancora ricevuto nulla. I termini e condizioni indicano che i prelievi vengono elaborati entro 3 giorni lavorativi dalla richiesta. Inoltre l'assistenza continua a dare sempre la stessa risposta: i tuoi prelievi sono in fase di elaborazione.

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Dear Gianlu90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gianlu90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila