Spinit Casino - O levantamento dos prémios dos jogadores está atrasado.

I have made a withdrawal since 6/9 it has been 9 business days and the money has never been credited to me. I talk to support and they say be patient and you will receive it. It is tragic

Εχω κάνει μια ανάληψη από τις 6/9 έχουν περάσει 9 εργάσιμες μέρες και τα λεφτά δεν μου τα έβαλαν ποτέ . Μιλάω με την υποστήριξη και λένε υπομονή και θα τα λάβετε . Είναι τραγικό

Dear Antonis7777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Antonis7777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They haven't credited my money yet. It's been 11 business days and still nothing says processing or withdrawing. They are trying to steal the money. Please do something. The account doesn't need verification.

Δεν μου έχουν πιστώσει ακόμα τα χρήματα. Έχουν περάσει 11 εργάσιμες μέρες και ακόμα τίποτα λέει σε επεξεργασία ή ανάληψη . Προσπαθούν να κλέψουν τα χρήματα . Κάντε κάτι ευχαριστώ . Ο λογαριασμός δεν χρειάζεται επαλήθευση

Dear Antonis7777,

Can you please advise if it's your first ever withdrawal from the casino and if you have accumulated your balance with real money or a bonus?

Additionally, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

It was the first withdrawal I made and the money came in the day before yesterday after 15 days. I have made another withdrawal of 328 euros, it is the 3rd business day today, now we will see how many days they will do it again. Thanks

Ηταν η πρώτη ανάληψη που έκανα και τα χρήματα μπήκαν προχθές μετά από 15 μέρες . Εχω κάνει μια ανάληψη ακόμα 328 ευρώ είναι 3η εργάσιμη σήμερα τώρα θα δούμε πόσες μέρες θα κάνουν ξανά . Ευχαριστώ

Dear Antonis777,

We are pleased to inform you that all withdrawal requests have been successfully completed and there are no pending payouts standing in your account.

Kind regards,

Spinit Casino Team

Dear Antonis7777,

Can you please confirm that all the withdrawals from the casino have been successfully received?

Regards,

Nick

Yes, everything is fine!

Ναι όλα καλά !

Dear Antonis7777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru