Spinoloco Casino - As retiradas dos jogadores foram recusadas.

I won some money on this casino and at the start I made some 100 withdrawals with success. Then I made two withdrawals one for 400€ and the other for 430€. After some days I conctacted them asking what is going on with my withdrawal and they said that they needed documents. Never the less this happened 10 times asking me for countless selfies and documents sometimes they asked me twice and they never informed me until I asked them in the chat what is going on and then they would ask me for more documents estatements selfies with ID and date written on a paper and stuff like that. Of course I complied with everything and send them everything and after they assured me too many times that my money is safe and the withdrawals will proceed normally when it’s their turn , today I logged in once again to ask them about my withdrawals and I saw that I have no remaining balance in my account, the withdrawals were both declined and the money neither the balance of 0,70 cents I had or the declined withdrawals of 830€ anywhere to be found. I received 0 emails 0 explanations why this happened or what is going on with my money. These scammers that you promote on your site dont care about anything and do whatever they want to customers and customer’s money. They dont care about nothing so please give some attention to my case and dont let them treat us like garbage. Thanks

P.S. Look at the dates of the withdrawals that they declined even after I sent them 10s of personal official delicate private documents of myself

Dear godplayer,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinoloco Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino?
• Do you still have an access to your account?
• Have you accumulated your winnings with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Dear godplayer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru